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Business Intelligence & CRM Manager

London

Competitive

Permanent

Company Description

Renaissance® is the leader in K-12 learning analytics------enabling teachers, curriculum creators, and educators to drive phenomenal student growth. Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters------creating energizing learning experiences in the classroom. Founded by parents, upheld by educators, and enriched by data scientists, Renaissance knows learning is a continual journey------from year to year, and for a lifetime.

Job Description

This supervisory role within a busy BI team, which sits within the International marketing department, will be particularly focussed on the use, management and reporting of key metrics and non-US administration of the CRM platform.

Job Purpose

  • To build and develop a strong reporting and data analytics function within the London office to support the entire International division
  • To work with the US Information Systems team to ensure that data within CRM is refreshed regularly, and that the platform functionally meets the needs of the International division
  • To efficiently prioritise and manage the BI team’s workload, communicating with internal stakeholders in a timely and appropriate manner, whilst also supporting and motivating direct reports

Responsibilities

  • Management and development responsibility for the Business Intelligence Research and Data Analysts

  • Scope and report on the delivery of International department KPIs

  • Working with the US BI team to collaborate ideas and projects.

  • Provide support to management and all departments in the creation of views/dashboards that meet their specific reporting requirements

  • Develop and build workflows and reports/views for use by management and the Customer Success team to show customer progress through each stage of the sales/implementation/renewal cycle

  • Coordinating with and representing US teams on CRM and Business Intelligence matters

  • Develop and promote CRM training resources for use by all non-US staff

  • Overall managements of competitor, lead and market intelligence strategy

  • Third-party/stakeholder management of data providers and other relevant agencies.

  • Requirements

  • Strong organisational, time and people management skills, and a proven ability to plan, organize and report key metrics.

  • Excellent computer and analytical skills with thorough knowledge of programs such as MS Word, Excel, Access and PowerPoint.  Database/CRM (preferably MS Dynamics) and data visualization (e.g. Tableau) experience is desired.

  • Driven to succeed and highly capable of prioritising / managing workload to meet milestones and deadlines; strong time management skills.

  • Excellent problem-solving skills and ability to develop new approaches / solutions to achieve targets.

  • Communication skills – written and oral. Including skills in data visualization and presentation of insights to a range of internal customers with different levels of understanding and data literacy

  • High level of curiosity and a restless enquiring mind.

  • Relationship management – great relationship building skills

  • Customer focus – both external and internal

  • Attention to detail and accuracy – desire to produce quality information and insight. Striving for continual improvement

  • Driven and ambitious to further own career and the reputation of the team – evidence of self-development and developing subordinates

  • Commercial acumen in the context of the role – understanding what is material and what isn’t

  • Prioritization and time management skills, ability to work under pressure from competing priorities and customers

  • Collaborative

  • Highly numerate

Qualifications

Ideally a marketing or business degree. At least 2 years’ management experience of a data team within a marketing environment.  Familiarity with the education sector (especially Key Stages 2-4), would be useful, although not essential.  The role requires self-motivation and the ability to work unsupervised and to tight deadlines.

  • Additional Information

  • 25 days annual leave

  • Company pension scheme (double matching)

  • Life assurance and personal accident

  • Income protection scheme

  • Health Shield Cash Plan

  • Employee assistance programme provided by Health Shield

  • Interest-free travel ticket loan

  • Up to 2 volunteer days

Posted 9 days ago

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