Customer Service Manager

Zoek Pin North Watford, Hertfordshire, England

£45000 - £60000/annum

Permanent (Full time)

Recently Posted

Customer Service Manager Required.

Our client, who offers an extensive range of Electrical and Mechanical products are seeking a Customer service manager. They Distribute products in the UK and Ireland for a wide range of world-leading electrical and mechanical component manufacturers.

The customer service manager will be required to own the delivery of the sales and customer service teams and inform business decisions through making innovative commercial recommendations.

Key Responsibilities:
Management of sales and customer service.
Commercial analysis, reporting and recommendations.
Customer management.
Continue to expand the businesses digital presence.

Measures:
Cost control/business profitability
Response time to customer requests.
Sales growth
Number of new customers acquired
Quality of staff
Accuracy of documenting procedures.

Experience:
Substantial sales and customer service experience

Must Have:
Hands on self starter with a can-do attitude
Progressive approach
Good commercial thinking and numerical skills
Proactive challenge resolver
Enjoys working in an engineering culture
Negotiation skills
Standard IT systems
Excellent record keeping
Natural desire to learn and develop
Ability and desire to look for continuous improvement opportunities.

Competency Success profile:
Integrity and trust
Leading others
Business acumen
Drive for results
Problem solving
Building effective teams
Organising, priority setting, time management
Positive customer impact.

If this customer service manager position is of interest to you, and you have the relevant experience, please call Carly on (phone number removed) ext 113 or email your updated cv to (url removed)

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