Customer Service Manager - North Watford | 29354 | Zoek UK
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Customer Service Manager
North Watford, Hertfordshire, England
£45000 - £60000/annum
Permanent (Full time)
Customer Service Manager Required.
Our client, who offers an extensive range of Electrical and Mechanical products are seeking a Customer service manager. They Distribute products in the UK and Ireland for a wide range of world-leading electrical and mechanical component manufacturers.
The customer service manager will be required to own the delivery of the sales and customer service teams and inform business decisions through making innovative commercial recommendations.
Management of sales and customer service.
Commercial analysis, reporting and recommendations.
Continue to expand the businesses digital presence.
Cost control/business profitability
Response time to customer requests.
Number of new customers acquired
Quality of staff
Accuracy of documenting procedures.
Substantial sales and customer service experience
Hands on self starter with a can-do attitude
Good commercial thinking and numerical skills
Proactive challenge resolver
Enjoys working in an engineering culture
Standard IT systems
Excellent record keeping
Natural desire to learn and develop
Ability and desire to look for continuous improvement opportunities.
Competency Success profile:
Integrity and trust
Drive for results
Building effective teams
Organising, priority setting, time management
Positive customer impact.
If this customer service manager position is of interest to you, and you have the relevant experience, please call Carly on (phone number removed) ext 113 or email your updated cv to (url removed)