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Customer Service Administrator

Zoek Pin Trench, Telford and Wrekin, England

£19000 - £20000/annum

Permanent (Full time)

Posted 3 days ago

Customer Service Administrator

£19,000 - £20,000

Permanent Role

Telford Area

This is a great new role where you will be part of an effective team. Assisting in solving problems and minor issues for customers over the phone and email. This is all about keeping customers happy and up to date information with regards to with deliveries, stock numbers, resolutions and so on. You will be supporting the Customer Service Team. Are you a problem solver, who enjoys a challenge?

* Processing completed returns paperwork following receipt from the Goods In and Quality Control department.

* Raising and posting credit request paperwork for authorisation.

* Chasing outstanding customer returns within agreed timescales and updating the Non Conformance System with details of the customer’s response.

* Ensuring an excellent level of housekeeping on the Systems to include closing off old Non Conformances.

* Making follow up calls to customers following delivery of replacement product in relation to quality issues and recording customer feedback.

* Liaising with internal depts. (production and warehousing) to chase through complaint investigation findings / sample validations.

* Assisting the Customer Service Team with logging complaints in busy periods.

* Work efficiently and effectively.

* Ensure effective communication with the customers.

* To work as part of a team and contribute to positive change including system and procedure changes.

* Competent with MS Office, including Excel.

* Good level of numeracy.

* Strong communication skills.

* Experience of problem solving in any industry

Based in Telford, free parking, pension, additional benefits. Full time hours Monday to Friday.

Interested in learning more about this opportunity please email your cv to James Aust

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