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Senior Account Manager

Zoek Pin Liverpool - This Area Only


Permanent (Full time)

Posted 4 days ago

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

How you’ll make an impact…

As a Senior Account Manager (SAM), you are responsible for managing, developing and growing mid-tier Accounting Partners by helping them to develop and execute a digital strategy. You will provide consistent support to assist them in migrating clients on to the Xero platform, contributing to their businesses success overall. You’ll form strong relationships with your Accounting Partners and work closely with your Senior Account Management colleagues to ensure you are working in the best way to support Xero’s overall success.

This role is a field based role and you will be requiring extensive travel to meet with partners within your allocated territory. This role will cover the Manchester, Liverpool and the North West. When you are not out on location, you will be based from home and ideally within easy reach of the M62.

What you’ll do…

  • Manage Sales and account management relationships with mid-tier accounting partners
  • Drive customer numbers up to achieve and exceed monthly targets
  • Drive online strategy deep within the practice
  • Develop project plans to support migration to Xero
  • Deliver Xero partner events
  • Ensure that a formal Partner engagement plan is developed for each partner
  • Manage the recruitment, education and growth of your partner base
  • Ensure Partners and and other employees within the Practice attend introductory webinars, events & certification training
  • Educate Partners on all partner resources available
  • Monitor all existing Partners as they progress through the sales cycle.
  • Update our CRM system (Salesforce) with all client communications including calls, emails and meetings as well as practice staff and their contact details
  • Engage in a call cycle (a minimum of every 8 weeks) with all allocated partners
  • Drive attendance at Xero sales events and Partner Forums
  • Work closely with Partner Services to deliver the business plan

What you’ll bring with you..

  • At least 4 years proven field sales performance
  • Field Account Manager experience
  • Strong Business Development experience especially New Business
  • Experience of working within the tech space with a particular focus on Cloud / SaaS
  • Experience of sales within the Financial or Professional Services
  • Experience with computers and applications software, including CRM database skills
  • Experience/Knowledge of the workings of an accounting practice is desirable
  • An interest and intrigue in the emerging online accounting market and Fintech
  • Results driven approach
  • Loads of initiative and ability to work autonomously
  • Outstanding communication and presentation skills and an enthusiasm for building strong relationships
  • Ability to create a quick and strong rapport with partners
  • Attention to detail and proven follow-up

Why Xero?

At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package with benefits that support a range of lifestyle choices and requirements and the opportunity to participate in Xero’s success through our Long Term Incentive scheme. Xero has rapidly expanding offices in London, Milton Keynes and Manchester and our work environment encourages continuous improvement and career development.

Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a Stonewall Diversity Champion, and Disability Confident committed. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.

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