German speaking - City of Leicester - This Area Only | Zoek UK
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German speaking - Customer Service Agent
City of Leicester - This Area Only
£19000 - £24000/annum Plus 33 days annual leave
Unspecified (Part time)
About The Role
Permanent role, they can offer full time, part-time and also part-time for certain days only if that is more suitable.
What You’ll Do
You'll be the first point-of-contact for all customer inquiries via email or phone, ranging from account management to over-the-phone order taking, refunds, order tracking, and providing all the help a customer might need.
* To deal with enquiries on the daily basis over the phone, email and website.
* To process enquires, orders and quotations
* To follow up quotations, orders and potential business opportunities
* To arrange collections, returns and deliveries
* To build and maintain relationship with new and existing customers
* To maintain a high level of customer service, resolve issues and ensure interface with other internal departments
What We’re Looking For
Skills and experience required:
* Fluent in German (to mother tongue standard) & English is essential
* Recent graduates and students are welcome too
* Confident telephone manners with excellent communication skills
* Excellent organisational skills and attention to details
* Problem solving and enthusiastic attitude
* IT literate
Compensation, Benefits & Perks
* 33 days annual leave
* Annual salary reviews
* Full training
* Career Progression
Salary will depend on experience but will range from £19,000 - £24,000 plus benefits