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Out of Hours Bookings Consultant (Healthcare Recruitment)

Westcliff-on-Sea, Essex, England

£8.21 - 9.50 per hour

Contract

ENS Recruitment have been established since 1991 supplying temporary and permanent staff to the healthcare sector. We are currently recruiting for an Out of Hours Booking Consultant to work at our modern offices based in Westcliff on Sea, Essex. This role will be to work weekends - however you will need to be flexible to work some weekday evenings when required. Hours of work are Saturdays 08.00- 15.00 or 15.00 - 22.30pm and/or Sundays 08.00-15.00 or 15.00-22.30 or long days 08.00 to 22.30. Weekday evenings hours are 4.45-10.30pm. You will be working with our Healthcare Bookings team who are responsible for providing care staff and qualified nurses for residential homes, hospitals and community support clients.

Job description:

  • To fill all outstanding and emergency shifts on a daily basis.
  • To fill any outstanding shifts left on computer system from previous shift.
  • To deal with any incoming business opportunities or transfer to Assistant Branch/Branch Manager on next working day
  • Keeping up to date with emergency on-call clients needs and inform and update them with current progress.
  • Filling shifts for clients when staff do not attend and re-arrange rotas as necessary..
  • To ensure morning handover is completed to each branch and verbally handing over any shift explaining any problems encountered if necessary.
  • To ensure that care staff meet legislative requirements before booking.
  • Dealing with day to day complaints relating to care staff on an ad hoc basis.
  • Referring performance related complaints to relevant department as and when they occur.
  • Logging accidents and incidents relating to care staff and updating on-call clients as and when they occur, as stated in Company policies and procedures.
  • To ensure that staff are aware of risk assessment and risk control procedures.
  • Maintaining good relationships with clients, care staff and colleagues.
  • To have a good working knowledge of the National Care Standards for Domiciliary care and relevant legislation and to ensure compliance.

Placement of Temporary Workers

  • Booking care staff and qualified nurses into temporary bookings, managing and monitoring self bookings, time-sheet queries and holiday requests.
  • Management and monitoring of rota's for agency workers and clients..
  • Refer incoming business opportunities to Branch Manager or sales team on next working day.
  • To identify new business opportunities for the Company on an on-going basis.
  • To ensure that care staff meet legislative standards, client requirements and company policy and procedure before booking into shifts.
  • Informing management of any complaints received, and dealing with day to day complaints relating to care staff on an ad hoc basis.
  • Referring performance related complaints to relevant department as and when they occur.
  • Logging accidents and incidents relating to Agency Workers as and when they occur as stated in Company policies and procedures.
  • To obtain accurate details and requirements of all bookings.
  • To ensure candidates suitability against client requirements, including experience, skills, qualifications and training.
  • To follow up on all client activities in a timely manner, including booking agency workers, requests for statements, accident and incident forms and acknowledging verbal and written complaints.

Part Time, zero hour contract. Hourly rate £8.21 - £9.50 per hour (dependent on experience)

ENS is an Equal Opportunities Employer.

Posted 18 days ago

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