2nd Line Support
£30000 - £32000 per annum
Permanent (Full time)
Our client, a commercial landlord based in central Reading, is looking for a 2nd Line Support Engineer to join their helpdesk.
The 2nd Line Support Engineer will be responsible for delivering a service that meets SLAs and impressing the customer.
The 2nd line support engineer will
- Provide 2nd line technical support; answering support queries via phone, email and in person with client visits as part of the role.
- Maintain a high degree of customer service for all support queries and adhere to all service management principles.
- Take ownership of user problems and be proactive when dealing with user issues.
- To allocate more complex calls to the relevant client services member.
- Providing 2nd line support troubleshooting across diverse technologies including but not limited to Exchange, Window, Active Directory, DNS, DHCP, MDM, etc.
- The candidate will have excellent experience in server technologies such as Windows and VMware and Cisco networking.
- Windows Domain Management, OS, Exchange and O365.
- Experience working with third party suppliers as part of the service team.
- Strong communicator at all levels.
- Systems and IT literate.
As the 2nd Line Support Engineer you will have at least one year experience working as a 1st line support engineer, experience troubleshooting network services and knowledge of DHCP/DNS/MDM, Active Directory and some experience of Cisco. Experience of the corporate and retail industry along with CCNA would be an additional bonus.
A corporate and retail landlord with sites across the UK and Irleand.
Salary and benefits:
The salary on offer is up to £32,000 and other benefits include annual leave and a competitive pension scheme among others.
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Posted 70 days ago