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2nd Line Support Engineer

Oxfordshire, England

Up to £28,000 per annum, DOE


2 nd Line Support Engineer

Location: Oxfordshire

Salary: Up to £28,000 per annum, depending on experience

Hours of Work: Mon-Fri 10am-6pm

About the Company:

Our client, a well established Multi-skilled IT company based in Oxfordshire, is looking for a 2 nd Line Support Engineer to join their team.

2 nd Line Support Engineer Responsibilities:

  • Take helpdesk calls and resolve the reported issues in a timely fashion
  • Record all progress on issues on our helpdesk call management system
  • Where appropriate, escalate matters that require systems or policy changes to the Infrastructure Team
  • Provide an excellent and professional level of client service at all levels
  • A proactive and thoughtful approach to support is very important
  • Carry out system monitoring and maintenance per the agreed schedule, to include backups, server/desktop patching
  • Liaise with senior infrastructure team on projects and problem management
  • Ensure access levels of users are maintained to maximise security
  • Promote awareness of I.T. security issues across our client's user base through normal support activities
  • There will be opportunities to get involved with various projects as they arise
  • The successful candidate should be able to help identify new business requirements (e.g. based on common support requests) and flag up areas of vulnerability within our clients' infrastructure (e.g. failing backups)
  • Any other duties as reasonably required

2 nd Line Support Engineer Requirements:

  • Minimum 3 years' industry experience
  • High level of knowledge and experience across most fields of I.T including Windows server and client operating systems, Terminal Services / Remote Desktop protocols, PC hardware, networking, Microsoft office, printers, mobile devices and VOIP
  • Excellent proven problem-solving skills
  • Some experience of co-ordinating day-to-day support activities
  • Experience of Connectwise Manage would be an advantage
  • Access to own vehicle & Full UK Driving Licence

If you think that you are suitable for this 2 nd Line Support Engineer role, please apply now!

Posted 25 days ago

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