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Retail Support Administrator

Warrington, Cheshire

Up to £9.34 per hour


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Retail support administrator required to start in Woolston, Warrington.

Being part of the retail help desk providing support to the shop & fields teams around technical and operational issues.

Duties will include:

Helpdesk & Divisional Support

Receiving inbound calls supporting shops and field teams with IT support.
Liaise with IT engineers to ensure 100% satisfaction to IT query.
Arrange swap out of hardware if applicable with relevant department.
Assist in ensuring shops reconciliations and PING testing is carried out weekly.
To answer all customer enquiries or pass on to the relevant department/ individual.

To ensure all relevant paperwork is sent and received within agreed timescales
Generate accurate and timely reports to specific client group
Responsible for accurate upkeep of databases apportioned to the individual role.
Accurately process all relevant invoices for the retail department
Process orders received on behalf of all shops within a DSM area
Support all operations departments with both admin and customer service tasks.
Applicants must have experience working within an administration environment and be literate in Microsoft office programmes such as Excel, Word and Outlook. Basic IT skills required to function in a call centre environment.

Temporary role: July 2019 December 2019

£9.34 per hour

Monday Friday 09.00 17.00

Posted 47 days ago

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