Sheffield, South Yorkshire
£20000 - £24000 per annum
Edwards Employment Solutions Ltd is recruiting for a Team Leader for a wellestablished Call Centre in Sheffield.
The successful candidate will be a natural leader within a target driven, sales environment. You will possess excellent communication skills and demonstrate a consistent focus on driving performance and customer service. You must be able to adapt quickly to changes in relevant guidelines and work towards targets.
Team Leader Responsibilities:
Use Reports to drive performance and identify focus areas
Meeting and managing Client expectations
Energising your team to achieve high levels of motivation
Providing ongoing training & sales coaching for the team
Upholding company standards and policies within your team
Team Leader essential qualities:
You will be hard working, selfmotivated and dedicated.
You must be able to demonstrate excellent communication skills verbal and written
The ability to motivate a Team to achieve all relevant KPIs
Data & Dialler Management
You will have experience of analysing data and trends to continually improve the performance of the team
Team Leader Desirable Experience:
Previous Management Experience in an Outbound Sales Call Centre Environment
NVQ Level 3 in Call Centre Management, equivalent or higher
Salary: £20,000 £24,000
If you are interested in the role, please apply with your CV or call#########
Posted 26 days ago