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IT Ticket Support

United Kingdom

£13k - 16k per year


IT Ticket Support

Commutable from: Telford, Shrewsbury, Oswestry and Welshpool

Salary: Circa £15,000

Innovative IT Managed Services Company based in the Shropshire area is looking to add to their team due to increased business growth.

The IT Ticket Support will be responsible for 1 st line telephone, email, verbal and SMS queries.

Our client is looking for a junior level IT support person who is looking to train, develop and gain industry certifications.

This is a fantastic opportunity for an IT Ticket Support to work in a busy environment plus work with a varied client base to help and support on a range of IT issues.

Responsibilities include -

  • Logging support calls
  • Backups
  • Configuration and Installation of workstations, Laptops, printers and routers
  • Documentation
  • Active Directory
  • Windows Server / Exchange Server support
  • Helpdesk Support

The ideal IT Ticket Support profile -

  • Be enthusiastic about all things IT
  • Team focused
  • Excellent communication skills
  • Friendly and approachable
  • Customer focused
  • Keen to learn and develop skills
  • UK Driving license

Posted 39 days ago

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