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Contact Centre Team Member

Preston, Lancashire, England

£8.21 per hour + £4,000 OTE bonus

Permanent

About Us

At Vantage we have built carefully on our recent success and we are proud to operate in twenty two locations across Yorkshire, Lancashire and Midlands representing Toyota, Lexus, Kia, Citroen, Honda and Skoda.

Our passion to provide the highest quality of customer service is key in everything we do and we now have an opportunity for a Contact Centre Team Member to join our team based at Vantage Toyota Preston.

About the Role

We are looking to recruit an experienced Contact Centre Team Member to join our busy Contact Centre team. You will be responsible for booking annual services, MOTs and repairs through inbound and outbound calls. There will also be an element of cross selling within this role.

Customer experience is at the centre of everything we do. This is acustomer focused role and will involve dealing with our valued customers overthe phone and email whilst also liaising with our dealerships to resolve anyissues.

This a full time permanent position working 40 hours between 8.00am 6:30pm Monday to Friday plus Saturdays on a rota basis.

About you

To be successful in this role you will:

  • Have a friendly and professional telephone manner
  • Have previous experience in a customer service role

  • Be able to work at pace with accuracy and attention to detail
  • Be self-motivated and able to manage to own workload

What we offer

As well as a stable career, we offer a competitive salary package subject to experience, which can be increased as you progress your career. Although for this role the OTE is £21,000 the bonus is uncapped and there is a strong potential to earn higher. We offer a generous basic of £8.21 per hour + £4,000 OTE.

We offer fantasticopportunities to develop within the Vantage group by giving supported trainingand providing an environment where we encourage personal growth.

We offer 30 days of holiday (inclusive of bank holidays) which increases with service along with various other benefits, including a staff car scheme and contributory workplace pension scheme.

Sound Interesting?

If you think youve got what it takes and would like to join our progressive motor group, please click 'Apply Now' at the top right of this page.

If you have any questions please feel free to contact us at #########

No terminology in the advert you have seen is intended todiscriminate on the grounds of age, gender, race, colour, religion, disabilityor sexual orientation, and we will gladly accept applications from all sectionsof the community.

Posted 13 days ago

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