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Tier 1 Technical Support Representative

Maidstone, Kent

Up to £20000 per annum

Permanent

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TIER 1 TECHNICAL SUPPORT REPRESENTATIVE

Tier 1 Technical Support Representative £20,000 Maidstone

My client, who are a leading online security provider are currently looking to add to their technical support team.

This is a great opportunity for someone looking to secure their first role within the IT industry, this will give you the chance to be a part of a technology focused company and help build the foundations to a great technical skillset.

Key Responsibilities:

  • Provide technical support to customers with a goal of resolving the issue first time around
  • Be the first point of contact for customers through email, over the phone or LiveChat
  • Research and investigate customer technical issues to resolve in order to meet service level agreements
  • Contacting customers around the globe with tact and diplomacy, ensuring quality assurance is always adhered to
  • Cover shifts, including some weekends when required in order to provide a 24/7 support operation
  • Liaise with level 2 Technical Support Engineers in order to resolve technical issues that can not be resolved by the Tier 1 team
  • Understand support processes and escalation processes
  • Engage in departmental improvements, training suggestions and new support articles to manager
  • Meet targets set by manager

Desirable:

Secondary language

As a Tier 1 Technical Support Representative working with this company, you will be rewarded with a basic salary of £20,000 and will also be entitled to an excellent range of benefits.

If you are interested in this role please click APPLY and submit your CV for immediate consideration.

Posted 24 days ago

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