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Resource Controller

Stoke-on-Trent, Staffordshire

£9.21 - £9.67 per annum


We have an exciting opportunity for an Resource Controller to join our clients offices based in Stoke On Trent on a temporary contract basis for 1 month with the possibility of an extension.

As the Resource Controller, your main duties will include:

  • Distribute accurate data to the best placed operative to meet purpose.
  • Ensure accurate information is received from operatives (including subcontractors) regarding requirement for additional trades / materials following repairs diagnosis.
  • Ensure accurate information is received from operatives upon job completion.
  • Ensure you meet expected performance requirements for taking incoming phone calls.
  • Ensure all of the above is placed on the IT system and the IT system remains fit for purpose.
  • Ensure all operatives are aware of any system or Health and Safety flags and relevant Asbestos Information prior to accessing a property.
  • Build ongoing relationships with team members, operatives to create a positive working environment.
  • Act as a positive role model and be approachable to other team members.
  • Take responsibility for you own personal development by identifying and addressing your own training needs.

To be successful for this Resource Controller post you will need to have:

  • Proven administration / clerical experience.
  • Working to deadlines.
  • performance targets.
  • Proven excellent and consistent communication skills often in demanding situations.
  • Providing excellent customer service in a fastpaced work environment.
  • Ability to set up / improve administration services and prioritise conflicting demands.
  • Must be flexible and able to work as part of a team Effective and consistent use of all communication tools available (phone, computer, face to face).
  • Excellent customer service awareness in all situations Good IT skills Good organisational skills and the ability to prioritise.
  • Ability to take the initiative in varying and demanding circumstances.
  • Flexible approach to meet the needs of the business Willing to adapt to change.
  • Ability to be flexible with working hours and willing to work outside normal working hours.
  • Willing to undertake training and development where appropriate.

Start Date: ASAP

Working Hours: 37 Hours per week, Monday Friday.

Pay Rate: £9.21 p/h

Posted 33 days ago

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