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Service Advisor

Stevenage, Hertfordshire, England

20000

Permanent

Service Advisor - Car Dealership - Stevenage An expeirenced Service Advisor is needed to join a fast paced Service department in a main dealership based in Stevenage. With excellent opportunities to earn bonuses and grow within the business, this is a brilliant chance to further your career within the motor trade.Previouls experience in a Service Advisor or Aftersales Advisor position is essential for this role. The Role Meeting objectives, ensuring CCS targets and operating standards are achieved. Making outbound calls, taking service bookings and inputting on reservation system. Receive customers, discuss, identify and progress routine service and repair requirements. Promote the sale of service and accessories. To ensure that maximum profit is achieved from all service works in accordance with company policy. Discuss and identify manufacturer's warranty, routine service and repair requirements with customers, obtaining background information to assist specialist personnel in diagnosis-testing-inspecting. Ensure that service / repair jobs are completed satisfactorily and to time specified making sure all warranty items are available for return to manufacturers. To issue repair orders to the workshop technicians adding any further information that may appertain to the repair. To ensure that any delay in the completion of work is reported to the customer. To ensure that all materials used and time employed on each vehicle is recorded on job cards and that the mechanical write up is correct for works carried out and signed accordingly. Accept payments for work according to Company policy.To accurately cost all invoices for payment. Ensure that all clerical functions within the reception department are carried out in accordance with company policy To ensure price lists and charge out rates are kept up to date at all times To prepare and analyse job cards for work carried out under the terms of warranty Ensure that all Warranty policies and procedures are adhered to Any other ad hoc duties / projects required by the service manager. The Ideal Candidate Previous motor trade main dealer experience in a similar role A polite and professional personality. A strong focus on customer satisfaction Package:Up to £25,000 Basic OTE £27000Monday - Friday1 in 3 Saturday Mornings This is an excellent opportunity working with a company who will offer a rewarding and progressive career.To apply for this role and find out more details, please forward your CV to Sarah Taylor, - Alecto Recruitment. or call in strict confidence. Alecto Recruitment Limited is acting as an Employment Business in relation to this vacancy. If your experience matches please forward your CV immediately. We thank all applicants who respond, but only those short listed will be contacted. For more information about the positions we are currently recruiting for, please take a look at (url removed) or follow us on Twitter @alectorecruit

Posted 6 days ago

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