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Customer Service Specialist


£8.50 per hour


The role

This is a very interesting position that would require you to work in the office, warehouse as well as on our customers’ sites. Every day is unique. The role is available immediately in our Luton branch on a full-time, permanent basis.

~19,200 per annum base compensation

Please get in touch for more information.

Office (approximately 40% of your working hours) some of the tasks may include: handling incoming calls, answering emails, identifying and evaluating customers’ needs to deliver satisfaction, going the extra mile to engage customers, purchasing stock, general operations in the POS. IT skills would be advantageous.

Warehouse (approximately 30% of your working hours) you may be required to: handle, receive, ship goods, cycle count stock, keep the warehouse and company vans organized. Having a forklift licence would be a big plus but can be obtained on-the-job

Customers’ sites (approximately 30% of your working hours) you would be expected to carry out tasks on our customers’ sites such as: delivering goods to our customers with a company van, servicing and maintaining industrial vending machines (Full training is provided), resolving customer queries, advising on appropriate products and solutions, representing the company with pride and professionalism.

The person

Confident communicator (You need to be comfortable in handling incoming calls, answering emails and assisting customers in person) Capable of working in the office and warehouse. Being able to drive to our customers’ sites with a company van during working hours (DRIVING LICENCE IS MANDATORY) Willing to progress with the goal of becoming a manager or senior sales professional in the future IT and digital skills. You should know how to use Excel, Word etc and be able to quickly adapt to our internal Point of Sale System (we will provide training). Some experience in customer-facing roles is required Warehouse/delivery experience is an advantage Sales experience is a big plus but isn’t essential

The package

Work Monday to Thursday, from 8 am to 5 pm and Friday, 8 am to 2:30 pm. Weekends off. Good, competitive compensation Monthly bonus after your probation period Excellent long-term prospects and progression opportunities Over 95% of our senior positions are filled from within International travel and training opportunities

  • 148 World’s Best Employer 2018 (Forbes)
  • 68 World’s Most Innovative Company 2016 (Forbes) We are proud to work and partner with the world’s largest companies

Posted 12 days ago

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