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Customer Service Administrator

Cwmbran, Torfaen, Wales

£18.5k per year

Permanent

ROLE - Customer Service Administrator

LOCATION - Cwmbran

TERM - Permanent

SALARY - up to £18,500

Premier Engineering are recruiting for a Customer Service Administratorto work with our client, a power management company.

The ideal candidate will have a background in Administration within a manufacturing environment.

The Customer Service Administrator will ideally have the following attributes:

  • Previous customer service experience.
  • Adaptable approach to resolve customers' enquiries.
  • Excellent communication skills and the ability to work under pressure and to tight deadlines in a fast paced, accountable team environment.
  • Excellent Numeracy, Literacy and Computer skills
  • Experience dealing with international shipping and documentation / export / import processes.
  • Experience of computerised manufacturing systems is preferable (ERP, MPS)
  • Knowledge of SAP, transactions and reporting would be an advantage
  • Experience of Microsoft office
  • Ability to work independently with minimal supervision.
  • Attention to detail is essential
  • Hands-on approach to all tasks
  • Good time management skills and the ability to prioritise multiple projects
  • Analytical skills, to analyse and report data relating to departmental KPI

The Customer Service Administrator role will involve:

  • Day to day customer enquiries via email and phone.
  • Develop relationships with key customers and prepare quotations / processing orders.
  • Analysis of information supplied in order to advise customers on specific requirements.
  • Liaise with production / technical teams to provide customers with exact project requirements.
  • Liaise with accounts team regarding payment and account information.
  • Liaise with customers for delivery scheduling.
  • Generate shipment related documentation.
  • Dealing with UK and International customers on a daily basis.
  • Work closely with our internal / external sales teams.
  • Manage set of daily standard work, taking appropriate actions, and updating operating system and data bases/spreadsheets

If you are interested in this position, please apply with an up to date CV as soon as possible.

Posted 36 days ago

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