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Officer Development Lead

Frimley Green



Company Description

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 53,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

Job Description

Duties of The Security Officer include:

To deliver results for their identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability for:

  • Analyse tangible data supplied by SMART technology to assist in the delivery of the operational resource to risk model in line with the project
  • Utilising SMART technology evaluate and predict future risk areas and implement future controls
  • Scheduling the flex portfolio of officer hours in accordance with the resource to risk data for their allocated area
  • Delivery of Mitie company induction and comprehensive STARS training for all newly appointed security officers from induction to probation sign off
  • Delivery of all corporate training documentation to the required standard for all officers within their identified area and subsequent distribution
  • Implementation and follow up of officer personnel development plans where required
  • Supports the effective delivery of the store detective programme by balancing resource to risk scheduling against store detective scheduling for their allocated area
  • Supports the security officer population in the compliance of SMART usage
  • Responsible to the SOM for officer standards as required by the business
  • Responsible for the delivery of all focus topics and ad-hoc training as is identified by the business
  • Delivery of performance management/PIP/development plans to officers where required for opportunities in relation to officer standards (uniform, time keeping, task completion etc.)
  • Integrated in to the Mitie duty manager roster
  • Ensuring behaviours and situations that endanger the Health & Safety and well being of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies
  • Supports the SOM with the initial investigation for QHSE incidents where required
  • Completes the full investigation and submission of QHSE incidents during times of SOM absence
  • Responsible for their area of responsibility’s adherence to uniform standards as required by the contract
  • Undertakes responsibilities of the SOM during times of absence
  • Takes steps to maintain communication; recognise achievement and develop the Mitie community


Person specification of the Officer Development Lead will include:

  • Excellent organisational and time management skills
  • Confident and professional working approach and appearance
  • Strong customer service, client focused attitude with the ability to build good working relationships
  • Exceptional verbal and written communication skills
  • Ability to work individually and as part of a team
  • Resilient and tenacious with a ‘can do’ approach
  • Flexible and adaptable
  • Literate, numerate and IT skills to medium level user
  • Expected to complete a minimum of level 3 apprenticeship in management development

  • Additional Information

Benefits: Holiday, Pensions, SIA licence renewal, Uniform/ongoing training / Refer a friend scheme and other company benefits

Posted 9 days ago

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