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Trainee Provisioning Executive

Hemel Hempstead, Hertfordshire

Up to £22000.00 per annum + plus 10% company bonus

Permanent

Trainee Provisioning Executive Hemel Hempstead

(no previous provisioning experience required)

£22,000 PA plus 10% company bonus

An exciting opportunity for a Trainee Provisioning Executive has arisen with a market leading Telecommunication provider in Hemel Hempstead. Our client has plans to double in size over the next three to four years, so it is a fantastic time to join a company at a key stage of growth. The role will allow you to genuinely progress within a rapidly growing business.

This position has a key focus on ensuring provisioning stages are followed during product delivery to their clients; whilst maintaining their exceptional level of customer care and service.

As the Provisioning Executive youll be responsible for keeping clients updated on order progression and answering clients queries by email/phone within the complex orders SLAs or as required by your line manager.

Further responsibilities:

  • Collaborate with other members of the Service Delivery and Escalations team to ensure tasks are completed in a timely manner
  • Produce documentation and reports on performance/timelines of order journeys
  • Work with the Escalations Manager to ensure that orders follow the shorter path way from signature to billing
  • Adhere to our clients quality communications standards
  • Adhere to our clients Data Protection and Security clauses
  • Identify recommendations for process change when appropriate
  • Ensure provisioning conforms to our clients product SLAs

Experience required:

  • A good basic IT and/or Telecommunications understanding
  • Exceptional communication skills; both written and oral
  • A customer service focussed attitude
  • Analytical and practical problemsolving skills

Paying up to £22k plus 10% bonus + numerous benefits (including discounted gym membership, free daily breakfast, health/dental care etc.).

Posted 25 days ago

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