Trainee Provisioning Executive
Hemel Hempstead, Hertfordshire
Up to £22000.00 per annum + plus 10% company bonus
Trainee Provisioning Executive Hemel Hempstead
(no previous provisioning experience required)
£22,000 PA plus 10% company bonus
An exciting opportunity for a Trainee Provisioning Executive has arisen with a market leading Telecommunication provider in Hemel Hempstead. Our client has plans to double in size over the next three to four years, so it is a fantastic time to join a company at a key stage of growth. The role will allow you to genuinely progress within a rapidly growing business.
This position has a key focus on ensuring provisioning stages are followed during product delivery to their clients; whilst maintaining their exceptional level of customer care and service.
As the Provisioning Executive youll be responsible for keeping clients updated on order progression and answering clients queries by email/phone within the complex orders SLAs or as required by your line manager.
- Collaborate with other members of the Service Delivery and Escalations team to ensure tasks are completed in a timely manner
- Produce documentation and reports on performance/timelines of order journeys
- Work with the Escalations Manager to ensure that orders follow the shorter path way from signature to billing
- Adhere to our clients quality communications standards
- Adhere to our clients Data Protection and Security clauses
- Identify recommendations for process change when appropriate
- Ensure provisioning conforms to our clients product SLAs
- A good basic IT and/or Telecommunications understanding
- Exceptional communication skills; both written and oral
- A customer service focussed attitude
- Analytical and practical problemsolving skills
Paying up to £22k plus 10% bonus + numerous benefits (including discounted gym membership, free daily breakfast, health/dental care etc.).
Posted 25 days ago