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Basingstoke, Hampshire, RG21

£8.21 - £8.21 Per Hour


Job objectives and responsibilities

Responsibility and accountability for; requesting, chasing, troubleshooting and obtaining, compliant references, within client SLA date. Ensuring the on time delivery of high integrity, fully compliant background check dossiers to our clients. This should be undertaken in the most expedient and cost effective manner possible. Providing a high level customer service carefully managing the applicant experience and guiding each applicant through the multitude of checks that require their direct involvement and also to ensure they understand and are comfortable with their progress through the process.

Main duties

  • Responsible for the on time completion and delivery of robust, high integrity and compliant dossier submissions.

  • Using workload reports to help prioritise workload within the team and ensure that all work is timely, effective and efficiently delivered.

  • Review all tasks daily ? XBA, Gapping, Chasing, Solutions, Helpdesk, and Problems. Ensure everything possible has been tackled in MyCheck within client SLA tiemscales

  • Researching the right people to provide compliant references and obtaining their full contact details. Speaking to potential referees and persuading them to provide an admissible reference.
    Generating written requests for information and dispatching them in the most expedient and cost effective manner (email, fax or post).
    Frequent follow up of reference requests by telephone, to ensure a prompt return in an admissible format. Ensuring referees are spoken to at least every week.
    Strong knowledge of and correct application and adherence to the appropriate referencing rules and client requirements.
    Utilise MyCheck to track all activities in relation to job applicants and the progress of their background checking such that it is easy for anyone to understand.
    Providing telephone advice and guidance to customers throughout the process in a professional and caring manner.
    Accepting receipt of a reference on behalf of the company, after ensuing that it is 100% compliant. Managing the re-requesting and educating of referees for references which are not compliant.
    Assembly of each reference within a final application, in order to produce an admissible dossier for a client and/or regulator. Final checking of dossiers before being submitted to our clients
    Ensure compliance with Mitie's information security policies, standards and procedures
    Report actual and suspected security incidents to the Information Security team

Person Specification

  • Ability to work as part of a team
    Ability to manage workload to meet own and team deadlines
    Excellent punctuality / attendance
    High level of commitment and professionalism
    Adaptable with flexible and positive attitude
    Excellent interpersonal skills
    PC skills: Microsoft Office, Outlook, Word, Excel and PowerPoint

Posted 28 days ago

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