Shop Manager John Lewis Oxford Street London

Zoek Pin London, Greater London, England

Competitive

Permanent (Full time)

Posted 31 days ago

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

SHOP MANAGER – WHOLESALE

Department: Retail

Reporting to: District Manager

Responsible for the management of the Michael Kors wholesale shop-in-shop within assigned department store (retail partner), SIS staff, merchandise and customer service. Responsibilities include but are not limited to: Achieving and exceeding sales plans, driving full price sales, conducting trainings, and maintaining visual merchandising standards in the Michael Kors shop-in-shop. Ensure the support and partnership of retail partners’ associates for the benefit of the Michael Kors shop-in-shop business.

The Shop Manager will work with the District Manager to analyze the business through specific, measurable, achievable and realistic processes.

Major Responsibilities include but are not limited to:

Sales Generation

· Meet and exceed shop-in-shop sales goals through effective application of Michael Kors’ selling service strategies and techniques

· Demonstrate in-depth knowledge and ownership of the business by tracking daily, weekly, and monthly sales to determine needs of business and set business strategy

· Set individual sales goals for sales associates, ensuring goals reflect SIS business goals where appropriate

· Motivate sales associates to meet and exceed sales and productivity goals, ensure they are fluent in all aspects of the business

· Demonstrate sales leadership by playing an active role on the selling floor

· Collaborate with the DM and wholesale marketing to identify marketing opportunities to support sales

· Develop events/incentives that will continue to grow the customer base

· Identify and communicate product and inventory needs in a timely manner

Training and Visual Merchandising

· Implement and maintain all visual merchandising standards as directed in the Visual Merchandising guideline

· Conduct seasonal product knowledge training

· Educate retail partner sales associates on MK service techniques

· Manage and conduct weekly/monthly/seasonal trainings with retail partners’ sales manager, selling specialist and associates

Talent

· Continually evaluate the performance and development of team members and provide constant feedback to ensure positive results

· Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times

Customer Service

· Engage every customer within the shop-in-shop by utilizing Michael Kors’ selling service strategies and techniques

· Drive sales through utilizing a clientele book and developing a personal client database

· Resolve all client problems and complaints quickly and effectively

· Manage all special events inclusive of collection previews, client events, sale events and dept store events, etc

· Empower sales associates to make decisions in the customer’s best interest that also support the Company’s philosophy

· Ensure image and grooming standards are professional, reflective of the brand image, and adhered to at all times

Operations

· Ensure shop-in-shop and stock room maintenance, presentation, and organization issues are addressed in a timely manner

· Work with retail partner to ensure all visual graphics are current

· Work with retail partner to confirm deliveries are properly processed and on the selling floor in a timely manner

· Build and maintain good communication with members of corporate office, regional office and DS

Job Requirements:

· Retail management experience

· Good command of the English language

· Excellent interpersonal, communication, leadership, organizational and supervisory skills

· Strong fashion sense

· Exhibit proficiency in computer programs used by the company including: Word, Excel, PowerPoint, Lotus Notes, etc.

· General knowledge of Retail Math and reporting

· Flexible to work the hours in line with stores needs

We are an Equal Opportunity Employer M/D/F/V

At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V

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