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AV Helpdesk Operator

London

£24000 - £25000 per annum

Permanent

UNDERSTANDING, SERVICE, TRUST

  • 3 Words that Guarantee Results in Recruitment
  • AV Helpdesk Operator
  • London E1 salary £27,000
    Providers of integrated audio visual communication systems in engineering and technical support. Due to continued growth are seeking to recruit an on site helpdesk operator. The ideal candidate Will have excellent Administration skill sets and excellent customer service expereince previously worked in a similar role with a basic understanding of products and services for Videoconferencing (Cisco) Audio Visual & Events Digital Singage Video Streaming & Recording expereince with ticketing and incident management tools. Based on site at client offices in London E1. Working shifts Monday Friday
  • On Site Helpdesk Experience
  • The Role: Reporting to the onsite Helpdesk supervisor your primary role is to be the first point of contact by provision of level 1 Concierge assistance in resolving and scheduling all AV & VC calls/issues

Offer support and assistance to clients via phone , in person and remotely

Remote support of meeting rooms assist with booking and planning of meetings and events

Manage Team Administration including e mail team emails and phone calls

Scheduling & Monitoring VC calls scheduling and booking recordings

Track equipment checks within meeting rooms to ensure scheduled testing is completed

Will be well organised with excellent attention to detail and 1st class customr service expereince

The ability to drliver under pressure with minimum supervision

Benefits:

*This role will be working shifts Monday Friday 7am 7.00pm

* 3% pension contribution (after 6 months probation period)

* 23 days holiday in first year (holiday years rising after length

  • of service January to December) to 25 during 3rd year
  • * Death in service benefits (3 x annual salary)
  • * Private medical insurance (after 6 months probation period)
  • * Free tea, coffee etc on site
  • * Join a company who value you

Posted 30 days ago

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