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Customer Service Manager

Newton Aycliffe

£50000 - £55000 Per Annum Up to £55k

Permanent

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Opportunity:

Nigel Wright are delighted to be working with a global manufacturing business who are a key client and have appointed us to assist them with their search to recruit a Customer Service Manager.

Role:

The main focus of this role will be to lead and manage an established high performing team and client relationships globally, in line with agreed business policies.You will be responsible for:

  • Providing clear support and management to a large and diverse team
  • Liaising with internal departments including sales, logistics and supply chain
  • Optimising delivery performance globally
  • Responsibility for order taking, product allocation, scheduling and billing
  • Control of forecasting and team performance against strict SLA's and KPI's
  • Reporting to directors and stakeholders
  • Supporting continuous improvement relating to overall customer service

Person Requirements:

This is a pivotal role for the business and requires someone with a strong approach, interpersonal skills and the ability to manage a diverse client base and team. It is essential that the suitable candidate possess the below skills and experience:

  • At least 5 years management experience within a manufacturing industry
  • Strong experience within a customer service environment
  • Good understanding of sales and marketing strategies
  • Understating of supply chain, production planning constraints and goods shipping regulations
  • Knowledge of Order to Cash process
  • Broad knowledge of SAP
  • Good knowledge of ERP enabled business processes and how manufacturing, finance and sales integrate with ERP
  • Proven record in continuous improvement, key business drivers and their impact on profitability

Posted 48 days ago

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