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Customer Service Advisor

Northampton, Northamptonshire, England

Up to £9 per hour

Permanent

Customer Service Advisor Northampton Temp - Perm £8.72 per hour/ £17,000 PA Monday - Friday/ 37.5 hours per week Rotational ShiftsWeek 1: 8am - 4pmWeek 2: 10:30am - 6:30pm Responsibilities:Handle incoming telephone calls from customers, ensuring calls are answered promptly and professionally dealing with a high volume of inbound and making outbound calls (not sales)Calling customers to arrange deliveriesMaintain a regular check on order progress and ensure that customers are kept fully informed of the status of their ordersUpdate local systems ensuring that full details are maintained of contact with customers and relevant notes of any discussionsMaintain customer service emails and ensure that responses are provided within a timely mannerUnderstanding individual needs of the customers, able to act compassionately, whilst showing empathy We are looking for people with the following qualities/ experience:Demonstrable customer service experienceDemonstrable telephone experience, ideally both inbound and outbound callsEmpathetic, calm and professionalCommitted and looking for a long-term careerSomebody who is willing to learn and undergo training to improve themselves to make them even more effective at the role If this sounds like you - please apply today!!If this role isn't right for you but you know somebody who would be suitable. We gift generously to referrals. Please check out our website for more details. Due to the high volume of applications we receive, it is not always possible to get back to you within 48 hours. However, your application will be reviewed by a consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

Posted 12 days ago

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