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Helpdesk Analyst

Sandbach, Cheshire

Up to £18000 per annum + £200 per month bonus based on KPI's

Permanent

Our client is seeking a team focused individual who wishes to progress to join their business.

Job Description:

This technical business is seeking an individual who can perform the following duties:

  • Call processing
  • Support the client user base on a day to day basis by documenting all user identification information
  • Prioritising and managing multiple open cases at one time through to completion
  • Basic trouble shooting i.e. problem code identification and rectification
  • Managing user expectations and chasing Engineering Teams for resolution

They also have another company which you would be working closely with and performing the following tasks for them:

  • Monitor and maintain the daily functionality of: Alerts; Delinquent Sites; Delinquent Devices
  • Basic trouble shooting
  • Liaise with clients reference installation and rectification reporting
  • Collate Helpdesk Analysis Data on a weekly basis for Operations Director
  • Highlight exceptions and report effectively on issues and resolutions
  • Review and analyse KPI results against targets

Candidate Requirements:

  • Previous Helpdesk Analyst experience
  • Able to provide basic technical support to clients
  • Able to deploy and update print drivers remotely
  • Able to clear down print queues via remote desktop support
  • Able to provide remote desktop support relating to scanning issues
  • Able to provide basic technical support relating to Docuware
  • Able to provide basic technical support relating to Papercut & Pcounter

Hours:Monday to Friday FullTime

Salary:£18,000 per annum (With £200 per month bonus based upon agreed KPIs)

Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.

Posted 26 days ago

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