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French Speaking Customer service

Motherwell, North Lanarkshire

Up to £10.00 per hour

Temporary

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This role is primarily responsible for managing the relationship with customers, on a day to day basis. Primary contact will be via the telephone, taking customer calls and handling them in an appropriate manner.

  • The main responsibilities include:

  • * To take individual responsibility for a number of customer accounts
    * To handle and answer all incoming phone calls from customers
    * To respond promptly to customer inquiries and requests primarily by phone but also by email and taking ownership to ensure the customer receives a high level of service at all times.
    * To handle and resolve customer complaints timely and in a professional manner.
    * To direct any requests and unresolved issues to the designated internal resources.
    * To follow up customer orders with internal departments on time and update customers proactively
    * To communicate and coordinate with internal departments
    * To record details of actions taken
    * To follow up on customer interactions
    * To escalate issues to the Team Leader or Management level on time.
    * To support other Customer Care team roles when required/requested.
    * To support projects and process improvements to increase customer satisfaction and productivity

  • Key Metrics:
    * Customer satisfaction ratings
    * Call stats

  • Skills
    * Experience with SAP R3
    * Microsoft Office knowledge
    * Interpersonal skills
    * Communication skills both verbal and written
    * Listening skills
    * Customer focused
    * Stress tolerance
    * Attention to detail and accuracy
    * Team minded
    * Self motivated

  • Experience/Education
    * High school diploma, general education degree or equivalent
    * Knowledge of Customer Service principles and practices
    * Fluent in English and French
    * Six Sigma Green Belt preferred

  • Pay rate £10 p/h full time 37.5 hours Duration 12 months until February 2020

Apply now!!!!

Posted 48 days ago

This job has expired.
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This job has expired.
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