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IT Service Desk Administrator

York, North Yorkshire, England



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IT Service Desk Administrator

Location: York, YO19 4FE

Salary: Competitive

Hours of Work: Monday to Friday 35 hours per week

Contract Type: Permanent

About the Company:

Building around 16,000 beautifully designed new homes a year in more than 350 prime locations nationwide; Persimmon is one of the UK's leading house builders but with a local approach to building new homes. We believe our quality really differentiates us from the competition. So we'll reward you for your commitment and hard work to reflect your contribution to the business.

The Group headquarters, Persimmon Plc, based in York are looking for an enthusiastic, committed person to join our IT Service Desk team. You will provide a professional experience for our internal customers in all of our 31 regional offices throughout the UK, dealing with a wide range of requests ensuring excellent communication at all times.

IT Service Desk Administrator Responsibilities:

  • Respond to phone calls, emails and electronic forms
  • Deliver outstanding customer service by responding promptly, remaining courteous and professional at all times
  • Logging all requests in the appropriate software, ensuring all relevant information is recorded. Requests are categorised accurately and prioritised in accordance with their agreed impact and urgency
  • Ensure that all owned requests are resolved in accordance with their Service Level Agreement (SLA)
  • Escalate requests where a satisfactory resolution has not been provided or where a higher level of management input is required
  • Use effective communication to proactively manage customer expectations
  • Track and monitor third party requests ensuring resolution is in accordance with their Service Level Agreement (SLA)
  • Procure predefined hardware, software and services'
  • Create and administer user accounts
  • Coordinate the group's computer backups
  • Maintain the group's IT asset register

IT Service Desk Administrator Requirements:

  • Held a position in an administrative role

  • Experience in request fulfilment

  • Proven ability in accurately following procedures

  • Working knowledge of the following applications or systems:

  • Microsoft Office

  • IT Service Management (Sunrise Sostenuto, Service Now, Zendesk)

  • Microsoft Exchange (Desirable)

  • Active Directory (Desirable)

  • 5 GCSE's at grade C or above including English and Maths

  • Diploma in Business Administration (Desirable)

  • Microsoft Office Specialist (Desirable)

IT Service Desk Administrator Benefits:

  • Competitive Salary
  • Life Assurance
  • Company pension scheme

If you think that you are suitable for this IT Service Desk Administrator position, please apply now!

Posted 48 days ago

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