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Sales Desk Process & Compliance Manager

Newton-le-Willows, Merseyside, England

Dependent on experience


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We are currently seeking a Sales Desk Process & Compliance Manager , based at our Head Office in Newton-Le-Willows.

Job Purpose / Primary Objective:

Manage process and compliance of a field and internal sales team

Position - Skill base requirements

Experience (essential)

  • Proven ability and a minimum of 3 years' experience leading and actively managing within a similar work environment at a similar level (a distinct advantage) and seeking long term employment

  • Minimum GCSE English & Maths qualifications (Grade B+)

  • Experience of using a sales CRM system

  • Disciplined, adaptable, hardworking, passionate & determined

  • Hardworking. disciplined, adaptable, passionate & determined

  • Understands the importance of customer service through excellent verbal, written communication, influencing and engagement skills.

  • Strong organisation, planning, time management skills with high attention to detail and an ability to plan, prioritise to meet timescales/deadlines

  • PC literate with intermediate MS Office level skills, in particular word and excel for this role.

  • A fast learner motivated to drive your own personal development and willing to develop new skills and undertake responsibility.

What you will be doing and how to achieve success?

Examples shown are priority responsibilities but not exhaustive and may include any other reasonable duties:


  • Sales Processing - 40%

  • Handling sales enquiries

  • Processing (SA01 NBE)

  • Quote production & margin control (SA11 & SA12 pricing models)

  • Pipeline review dates & lead distribution

  • Quote closure review

  • SA01 NBE content quality checks

  • Document Compliance - 30%

  • SA06 - how we do business manual 5%

  • BS form control 1%

  • SA04 - Kingdom service contract 7%

  • SA09 - Commission payment control 1%

  • SA15 - Contract review form 3%

  • SA16 - Event attendance 1%

  • Sales reports 10%

  • Contract extensions & novation 2%

  • Master software user - 10%

  • CRM

  • MINT analytics

  • Lead generation software

  • Calendars & Meetings - 5%

  • Daily WhatsApp group and outlook calendar compliance 2%

  • Weekly sales team meeting 1% & monthly sales strategy meeting 2%


  • Recruit and implement the appropriate skill set and headcount structure to be competent, compliant, confident and empowered
  • Colleague retention through excellent support, performance and target appraisals and personal development to enhance their skill set
  • Lead from the front


  • Dept stationary control
  • Subcontractor control
  • Regular personal performance progress reporting (monthly) against job description

Examples of our fantastic colleague welfare includes: -

  • Great people management

  • Pension and real time access, includes Perkbox (a bunch of freebies)

  • A real career pathway

  • Professional development training / via Skills centre

  • Company award scheme

  • Awards & Commendations

  • Colleague Zone web portal

At Kingdom we take pride in our ability to develop our employees beyond their starting role within the company. Working in partnership with Skill Centre we will make sure you meet all the requirements for your role as well as using existing funding programmes to open up a whole host of career opportunities for you. The qualifications on offer include courses such as First Aid, Customer Services, Team Leading and Conflict Management to name but a few and you will be supported on your training journey with access to the latest e-learning software and equipment.

Posted 48 days ago

This job has expired.
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This job has expired.
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