Customer Service Advisor

Zoek Pin Norwich, Norfolk, England

19000.0000 - 19500.0000

Permanent (Full time)

Recently Posted

We are looking for a Customer Service Advisor to join us in our Norwich office, on a Full Time and Permanent Basis.

In this role you will provide first class customer service to our customers that purchase domestic heating oil from Certas Energy. You will support our sales teams in maximising customer retention, and deal with customer queries and complaints.

Demonstrating excellent written and verbal communication skills, you will resolve inbound customer queries and ensure customer data is kept up to date to improve efficiencies and reduce queries. In order to enable us to continuously improve, you will pro-actively call customers to review our service delivery.

As a Customer Service Advisor for Certas Energy you’ll have access to:

  • Competitive salary
  • Brand discounts through Certas group scheme
  • Experience working for the UK's largest independent fuel distributor

We’re looking for:

  • Previous experience in a customer service based role
  • Ability to build rapport with customers
  • Ability to handle customer objections and complaints
  • Excellent listening and communication skills
  • Good organisation skills and ability to prioritise
  • Empathy and professionalism when dealing with customers

Company Information

Certas Energy is the leading independent distributor of fuels and lubricants in the UK. With a national network of over 130 depots, over 900 tankers, more than 800 retail forecourts, fuel cards usable at over 2,000 sites, it is our 2,300 colleagues who keep our business moving each day.

Our team is an essential part of the robust infrastructure that consistently and dependably delivers billions of litres of high-quality fuel and associated services to homes and businesses all over the UK each year.

We’re proud of our range of innovative fuel supply and management services and are committed to provide industry leading solutions in liquid fuels, as the worlds energy mix evolves towards a zero emissions future. From the option to offset carbon emissions with each fuel order, to providing cleaner burning fuels that lower harmful emission of PM and NOx, Certas Energy strive to make our energy expertise count for all of our customers.

We have a strong culture of safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing Initiatives. This, teamed with our many programmes of learning, development and talent nurture, means that we can support our colleagues to grow and thrive within a fast paced working environment. This is fundamental to good business performance, and integral to our long-term business success.

The successful candidate will be offered the position of Customer Service Advisor on Certas Energy terms and conditions of employment.

Certas Energy Ltd is an Equal Opportunities Employer

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