Client Services Consultant

Zoek Pin Belfast City Centre, Belfast, Northern Ireland

£20000 - £23000 per annum

Permanent (Unspecified)

Posted 34 days ago

Client Services Consultant

Who are we?

  • Parmenion is a rapidly growing, fast paced, award winning technology and investment solutions business
  • We currently house our 200+ staff in a magnificent open plan office near the waterfront in the vibrant city of Bristol
  • Our strength comes from seamlessly integrating three core disciplines, discretionary investment management, platform services and intuitive technology
  • Authenticity, progression and achievement are our core beliefs. These determine our priorities and shape how we lead and behave

The Role

  • Be part of an award winning, diverse and fun Client Services team
  • Providing brilliant customer service is at the heart of what we do
  • Join a team that has a mix of financial or customer service experience
  • We share a commitment to supporting and developing your skills in our industry

Key responsibilities As a Client Services Consultant, you will:

  • Helping financial advisers and clients with their day-to-day use of our services, website and investment products
  • Providing support primarily via phone, plus email and live chat, on a variety of topics
  • Working as a team to ensure that administrative processes are completed in a timely manner
  • Maintaining awareness of FCA requirements and adhering to company compliance policies and procedures

You can bring the following skills:

  • A love for providing great customer service
  • Excellent communication skills
  • The desire to learn new skills and knowledge
  • Strong organisational skills - the ability to multi-task and switch priorities
  • The ability to work well in a team to do the right thing for our clients
  • The desire to work in a busy, fast paced office

Previous experience of working in a financial services role would be beneficial but isn't essential

We can offer you:

  • An excellent training programme, we'll provide all the support you need to be successful in this role
  • If the idea of further education interests you, we'll support your study for IOC qualifications
  • A sociable and friendly atmosphere
  • Our commitment to employee wellbeing
  • A long-term commitment to building inclusive workplaces; we value diversity in our workforce and welcome enquiries from everyone

At Parmenion, you can expect a competitive salary aligned to your skills and experience which we will review each year, as well as a generous benefits package, including:

  • Non-contributory Personal Pension scheme
  • Substantial holiday entitlement
  • Life Assurance & Income protection insurance
  • Private health insurance

We have a long-term commitment to building inclusive workplaces; we value diversity in our workforce and welcome enquiries from everyone.

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