Customer Liaison Officer - Edinburgh | 29354 | Zoek UK
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Customer Liaison Officer - Housing
£22000/annum Plus Company Vehicle and Benefits
Permanent (Full time)
The role of the Customer Liaison Officer is to assist with the smooth running and progress of projects, building and maintaining positive relationships between the Customers, Sub-Contractors, Client representatives and colleagues, allowing projects across Edinburgh, East Lothian and West Lothian to be successfully completed in a timely manner.
You will be expected to liaise closely with Customers in their homes, to discuss their specific circumstances and create household profiles to assist the delivery of planned maintenance works programmes with the minimum of disruption. As the first line of contact, you will be required to manage lines of communication to all parties and help ensure the smooth running of the planned works. You will maintain up to date records of documentation, this will help deliver prompt, accurate and relevant information through written and verbal correspondence.
The role will require the successful candidate to attend customer and site meetings, therefore applicants must be able to drive. The site meetings will allow you to assist the site team to plan and organise sequence of works according to the information received. It will also allow you to carry out written and photographic condition surveys of properties prior to the works and during the works. Finally, the site visits will allow you to identifying Customer concerns prior to commencement of works/during works.
You will ideally have experience working as a Tenant/Customer Liaison Officer in sectors such as Housing, Facilities Management, Commercial Property, Utilities or Construction. Those applying with face-to-face Customer Services experience will also be appreciated by our client. You should be able to display good communication and influencing skills, accurate recording and reporting of information, ability to working autonomously, planning and organising workload.
The is a great opportunity with a company that continues to grow and invest in new sectors. The role offer a competitive salary, company vehicle, excellent benefits, the opportunity to manage your own diary and the chance to progress your career. To find out more about the role please contact Alasdair Reid at Eden Brown Built Environment on (phone number removed)
Eden Brown is committed to equality in the workplace and is an equal opportunity employer