Financial Services Account Manager

Zoek Pin High Wycombe, Buckinghamshire, England

Permanent (Full time)

Recently Posted

My client are looking for someone with proven experience within the financial services industry.

They need people who have Eye for detail, Strives in high pressure/pace environment, Ability to multitask/prioritize and Commercial Awareness.

Responsibilities:

Payment platform/operational support o Willingness to learn and become a 'go to' person on both our payments platform software and the full trading/payments cycle throughout lifespan of client
Manage clients in all stages of relationship from early-stage integration/onboarding through to daily trade booking/support
Presentations and live client demos/training as necessary

Product awareness:

Be a representative on the front line for the product/service. You'll know the product inside out, and will be able to deliver industry-leading customer service
Answering client daily banking enquiries
Payment queries - Investigating payment issues/ liaising internally for banking updates/confirmations and accurately conveying updates to clients
Highlight currency-specific banking/payment requirements and building personal knowledge.

Relationship management:

Keeping the 'client experience' the priority - demonstrable customer service awareness/experience.
Drive to solve issues/improve the experience - think and act on how the account/relationship can develop
Ability to tailor service to different clients/accounts with their distinct Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer

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