Client Engagement Manager - ITIL V3

Zoek Pin Greater London, UK

Salary 40-50k + Bonus + Excellent Benefits

Permanent (Full time)

Posted 16 days ago

Client Engagement Manager – ITIL V3
London / Milton Keynes / Remote
40-50k + Bonus + Excellent Benefits

As a global IT company, our client delivers real-world infrastructure solutions. From design and governance through to a fully managed services they deliver a first-class service and enjoy multi-vendor partnerships, awards and accolades. To maintain their enviable position, they have an exciting and immediate opening for a Client Engagement Manager to be based in London or Milton Keynes.

As a Client Engagement Manager, you will:

* Managed an aligned client base, building strong relationships with key stakeholders
* Become a single point of contact for operational excellence
* Engage with the client at every level from project services through to client onboarding and beyond
* Ensure SLA, KPI and OLA adherence and fulfilment
* Manage and coordinate major incidents
* Manage engineering resource contracts
* Prepare and deliver service performance reports
* Identify key areas of operational growth or service opportunity
* Ensure client satisfaction at every step To be successful in this role, you will possess the following skills and traits:

* 3 years IT client/service management experience gained in an IT Service provider
* ITIL V3 Foundation Certified
* Managed service and As-A-Service experience
* Large-scale client management experience
* Service Design and Service Transition
* Client facing
* Highly organised
* Methodical approach
* Can-do attitude
* First-class communication skills The successful Client Engagement Manager can expect a salary circa of 40-50k plus bonus, plus additional and generous benefits.

The Certus Recruitment Group is an established and experienced specialist consultancy providing sales, marketing and IT recruitment services to the business community throughout the UK, Europe, North America and Australia.

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