Training Coordinator

Zoek Pin Longstanton, Cambridgeshire, England

£24000 - £29000/annum

Permanent (Full time)

Posted 4 days ago

Senior Training Coordinator

Office based - although option to do 2 days working from home after the first month

Role Overview

The Senior Training Coordinator provides support to our Training Team by:

· Generating bookings for our company Training School

· Coordinating internal training courses and accreditations

· Coordinating pre-induction accreditations checks

· Managing accreditations compliance

· Monitoring and Tracking training costs

· Delivering foundation skills training sessions

· Designing online learning content

· Generating reports for the Training Team, Senior Leadership and Board

· Working collaboratively with people across our business, and in line with our Company Values, to provide a positive training experience to our colleagues.

Accountabilities

· Use various sources of data proactively to identify training and accreditation equirements across the Company

· Maintain accreditations trackers for each of our key contracts

· Liaise with subcontractors and internal managers to secure training and

accreditation bookings for the company Training School.

· Raise invoices against company Training School Bookings

· Build positive working partnerships with our subcontractor companies, supporting them to maximise their training accreditations compliance

· Maintain the Group Training Brochure on the company Intranet

· Design new e-learning content in line with business demand (training is provided)

· Deliver basic skills training sessions to field operatives (. safe manual handling techniques – training is provided)

· Track department metrics, including course bookings, attendance levels, SLAs and training costs and generate weekly and monthly dashboard reports.

· Provide support and guidance in response to business learning and development enquiries face to face, by phone and by email

· Support the Group Training Manager with creating and enhancing training processes and forms

· Act as the point of contact for HR in relation to induction requests, process pre-induction accreditations checks and maintain the Induction Request Tracker.

· Manage NOPS card compliance and the accuracy of company data in the Smart Awards database, providing support and guidance to colleagues as required.

Experience and skills

Previous Experience

· Previous experience in a fast-moving, customer-facing role

· Experienced in populating and interrogating data in Excel spreadsheets

· Knowledge of the Telecoms industry and, or, previous experience working within a training function, an advantage

Skills

· Demonstrates initiative and looks for better ways of working.

· Dynamic with a can-do attitude

· Undertakes work accurately, systematically following tasks through to conclusion

· Able to work in a fast-paced, changing environment whilst remaining calm and approachable.

· Strong communication and customer service skills, able to adapt communication style for different audiences

· Highly organised and able to manage own workload, dealing with conflicting priorities to meet deadlines

· Proactive approach to resolving problems, taking an objective approach to understanding lessons that can be learnt when things don’t go to plan

· Good IT skills, competent with the use of the internet, email and Microsoft (Word, Excel, Outlook, PowerPoint)

· Committed to learning and development and is active in own development

Desireable but not essential

· Driving licence

· Educated to A level standard

· CIPD Level 3

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