Product Administrator

Zoek Pin South Marston, Swindon, England

£15000 - £19000/annum £15,000 - £19,000 D.O.E

Permanent (Full time)

Recently Posted

Key Details

Hours: , Monday - Friday, 9:30am - 6:00pm.

Start Date: As soon as possible (subject to the successful candidate's notice period, if applicable).

Office Location: Swindon, SN3 (South Marston).

Reports to: Product Administrator Team Leader.

Salary: £15,000 - £19,000 depending on experience.

About The Company

Our client is a rapidly expanding company that supplies products and services to restaurants and takeaways. They predominantly sell ecommerce websites facilitating the online ordering of takeaway meals as well as the supply of EPoS Systems, printing and digital signage.
They are looking to keep up with the demand for their services by hiring a Product Administrator to maintain, enter and improve their client’s online product inventory.

About The Role

Our client has an extensive client base made up of takeaways, restaurants and other ecommerce websites. Whereas data entry will be a daily responsibility, this is by no means just a data-entry role. Every menu entered into their software platform is a puzzle which cannot be taken at face value. You must be able to see beyond what is actually written to produce a better representation of the available products, this will often involve proposing alterations to the client to maximise their sales potential. You will be in a team of four, and will report to the Product Administrator Team Leader, and will work with them to prioritise and complete your work to a high standard within the proposed deadlines. The role will be required to assist in, and be a part of, other tasks/activities such as liaising with clients and providing basic technical support.

Main Responsibilities

Inputting products to an online database.

Reviewing restaurant menus for errors and fixing them, whilst proactively proposing beneficial tweaks.

Answering phone calls and performing customer service duties, including keeping clients up to date with the status of tasks.

Testing and monitoring our EPoS, websites and marketing promotions (including printed media, mailshots and discount codes).

Managing product inventories and configurations for EPoS systems.

Liaising with clients via telephone and email, to provide support and to facilitate their requests, both planned and unplanned.

Referring to an in-house project management system to manage, prioritise and organise your tasks.

Assisting with pro-actively monitoring client orders, ensuring they have been successfully received in a timely manner. This will involve troubleshooting and passing orders over the phone on occasions.

Requirements

Skills & Attributes

Excellent attention to detail.

Maintaining a level head and working effectively under pressure.

Good verbal & written communication skills

Friendly, outgoing and have a pro-active attitude.

Excellent organisation skills.

English is not the predominant language for the majority of our clients, so patience is a must for this role.

IT literate, with proficiency in the Microsoft suite including Word & Excel.

Good at identifying and solving problems/mistakes logically.

Have an analytical mind with the creative ability to think outside of the box.

Experience working to flexible deadlines.

The Successful Candidate

The ideal candidate would be able to work efficiently in a team and on their own with minimal supervision. They should enjoy the pursuit of accuracy and take pride in their work. They would have at least 9 GCSE's or equivalent, with A – C grades in English & Maths. The candidate must be patient, friendly and confident whilst maintaining a professional disposition.

Benefits

Brand new office space, with an in-office coffee shop, shower facilities and air conditioning.

Free employee perks and discounts through Perkbox Platinum.

Welcoming staff room with games machines.

31 days' holiday allowance, with your birthday off work too.

Free onsite parking.

Discount on purchases from the Project Coffee franchise

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