Service Delivery Managers

Zoek Pin Basingstoke, Hampshire, England


Permanent (Full time)

Recently Posted

Title Service Delivery Managers Category Architecture City Basingstoke, England - South East, United Kingdom Job Description Service Delivery Managers

Position Description
A Service Management Team is required within a large Implementation Programme for the MoD (ISS) customer. In this role, the team will be responsible for working initially as part of the CGI project team alongside the client and current incumbents, taking on existing data centre management services, but also implementing a new major compute, network and storage IaaS implementation. The IaaS service will be delivered incrementally where new services come online over a period of 12 months, before setting into a BAU service management regime.

Now, more than ever we are ensuring the continuity of critical services that matter and we are still recruiting during these challenging you love finding innovative solutions to improve complex systems, there’s a digital revolution underway in the UK, and it needs your public service transformation to cutting-edge commercial projects, our work has a wide reach, helping make the everyday easier, for everyone. When you start your CGI story, not only will you be improving people’s lives, you can be sure we’ll do the same for you.

And the even better news? Our friendly team will keep you inspired and will support you to do what you do best, better.

Business is transforming fast. And at CGI, you’ll be at the centre of a digital revolution. As one of the largest independent technology and business services companies in the world, we can deliver exciting opportunities for you to build your career.

Alongside a competitive salary, we offer you access to our share scheme (3% + 3% matching) making you a member not just an employee. You also have the option to benefit from private medical and dental insurance, flexible retirement options, childcare vouchers and a cycle to work scheme.

As for the future? We work as one team, and are a Top 100 employer. Be a successful part of our story and we’ll support you in taking your career anywhere you want it to go.

This role is only available if you hold a HLC UK Security Clearance.

Your future duties and responsibilities
Successful candidates will have a background of managing compute, storage and network infrastructure services, with the ability to liaise and communicate with customers and stakeholders at all levels. We are looking for staff who are proficient in Incident, Problem, Change, Configuration Management, Service Catalogue and Continuous Service Improvement (CSI). You will be responsible for helping the client develop their Service Management strategy including defining policy, processes and BAU activity. Advising the client with all aspects of the current Operational Support Model (OSM), but also helping with the take-on of the new OSM. You will be working initially in an established location, and then migrating to a new nearby location thereafter. You are expected to travel and work at other client locations for short periods. You are required to have high level clearance.

Required qualifications to be successful in this role

Service Management experience of delivering compute, storage and network infrastructure services

A comprehension of the technical components that deliver the IaaS solution

Experience of the ITIL framework

Excellent stakeholder management and client relationship management experience

Excellent oral and written communication skills


Familiarity with secure systems



Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

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