CRM Product Manager (Manufacturing)

Zoek Pin Chester, Cheshire West and Chester, England

Permanent (Full time)

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CRM Product Manager (Manufacturing)

Chester, Flintshire, North Wales

Highly Competitive Salary Package + Bonus

We are working with a Global leader in the manufacturing sector who are undergoing a major growth development and expansion and are looking for a CRM Product Manager to guide the companies CRM vision. This is a strategic role to oversee and administer the implementation of the CRM System and work closely with the companies Salesforce team.

The CRM Product Manager will oversee the day to day operations of the system, all major integrations and enhancements to CRM platforms, and coordinate cross-functionally to ensure business needs are exceeded. Some international travel may be required.

Key CRM Product Manager responsibilities include:

Develop relationships with key business stakeholders to deliver business priorities
Engage with various business unit leaders and assemble their visions, requests for enhancements, and translate those requests to CRM technical requirements and implementation plans
Contribute and collaborate internally with the Group Salesforce team, share knowledge and best practices with team members, contribute to internal projects and initiatives and serve as Subject Matter Expert (SME) for specific technical or process areas.
Strive to improve the User Experience for colleagues using the system
Monitor and identify trends in CRM adoption and utilisation
Evaluate and prioritise business requirements and coordinate new functionality releases
Identify key opportunities for organisational improvement, as well as development of technical or process enhancements in order to increase operational efficiencies
Lead strategic project review meetings
Provide detailed level of effort estimates for proposed solutions and able to articulate the benefits and risks to business stakeholders
Create, implement, and manage Key Performance Indicators (KPI's) and the associated reporting
Implement and manage robust CRM Change Control procedures and the associated Divisional Communications
Ensure there is continuous compliance with the Divisional IT and Group Data Security policy and GDPR requirements.
Train IT Service Desk (1st and 2nd line) colleagues with basic system functionally as and when experience and skills required:

Graduate level qualification
Excellent communication skills
5+ years full-time CRM design and administrator experience
Deep technical knowledge of CRM products and features, capabilities, best use and how to deploy, including knowledge of the Salesforce platform and ecosystem.
Knowledge of CRM multi-org implementation best practices and strategies
Salesforce product certifications (Administrator, Advanced Administrator, Platform App Builder, Service Cloud Consultant, Sales Cloud Consultant) with Enterprise Architecture Experience is a Via CV Submission or Contact Mike Cairns on (phone number removed) to discuss further.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy h t t p s : / / w w w . r u s s e l l - t a y l o r . c o . u k / p r i v a c y - p o l i c y on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or the GDPR please contact us on h r @ r u s s e l l - t a y l o r . c o . u k

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