Customer Support Coordinator - Nottingham | 29354 | Zoek UK
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Customer Support Coordinator
Permanent (Full time)
Customer Support Coordinator £Competitive
Great opportunity for experienced Customer Support Coordinator to join an expanding IT company.
Working as part of their customer service team you will be the primary interface between the company and their customers whilst adhering to SLAs, commercial and satisfaction targets.
Duties will include:
* Building strong relationships with customers, managing the end to end customer service experience, including taking ownership of issues through to resolution
* Recording customer interaction, completion of monthly reporting stats and the collation of monthly billing information
* Working in a commercially efficient manner ., timely returns, economic couriers etc.
The successful Customer Service Coordinator must be enthusiastic, passionate about their work, commercially aware and possess strong IT skills. Previous customer service experience, an excellent telephone manner and first class interpersonal / communication skills essential. You must also be a good organiser / planner who can prioritise and use initiative to resolve problems.
Various shift patterns available and working from home is also a possibility.
Previous experience within the IT industry would be a real advantage.
Naylor George is a recruitment agency working on behalf of a client. We aim to contact all suitable candidates within 2-3 days. Unfortunately, due to the high volume of response we receive we are unable to provide individual feedback to applications that haven't reached the shortlist - we do however wish you all the best in your search for a new job