Customer Services Assistant

Zoek Pin Coundon, Coventry, England

£21000/annum Bonus and Profit share scheme

Permanent (Full time)

Recently Posted

Are you customer focused and passionate about customer services?
This is an incredible opportunity to join our customer team at Optagon Ltd. We are a market leading, successful, and rapid growing company based in Coventry. At Optagon we love what we do, our purpose is to find better ways of selling and distributing roofing products to our customers and providing excellence. Our company vision is to revolutionise, embrace and drive change, to be pioneers, lead not follow, and to make a difference.
Who we’re looking for
* A dedicated all-round customer service superstar to deliver customer excellence.
* A fantastic team player that is committed to continual development.
* The successful individual will possess a positive attitude, be motivated, selfless and adaptable.
What’s in it for you.
* We encourage all employees to pursue learning and we nurture excellence and help you to grow.
* You will be coached, mentored, and inspired to never settle and to always invest time in yourself.
* Our employee’s really matter to us, we want you to make a difference to our team, our company, and our customers and despite growth we still maintain a family run business feel.
* We offer a generous profit-sharing scheme & bonus to all employees.
Job Role
* Handling a high volume of customer calls which will vary in urgency and complexity.
* Manage and effectively logging customers enquiries on the system, sending initial responses, and assigning to case handlers to investigate.
* Managing and organising a busy inbox, tagging, and assigning enquiries to case handlers
* Managing courier claims process
* Arranging replacement orders for damaged liquid

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