Helpdesk adviser

Zoek Pin Harwell, Nottinghamshire, England

Permanent (Unspecified)

Recently Posted

Salary: From £23,000 plus shift allowance

Location: Harwell

About Jisc

We believe in 'Technology for Good' - in improving lives through education and research. Our people want to make a real change - at Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. Being a social enterprise means that no matter how small our individual actions are, the positive impact on our collective is huge.

We're a place unlike any other, where the best of education fuses with the best of technology to create a unique model with its unique opportunities and interesting problems to solve. It's what keeps our work varied, original and surprising - and that's why we love it.

We're gearing up for our most exciting chapter yet - one with the chance to both build new systems and make our mark by improving old ones. Our story will be written by those ready to take on challenges and see them through; the kind of people who never stop learning, celebrating differences and using it to drive better solutions.

Here, world-class is our ambition and maximising our social impact means everything - because when we prosper, everyone prospers. So if you're ready to own it and run with it, to learn fast and get it done, to take pride in what you do and never stand still, then this is the place.

Join Jisc. A social enterprise unlike any other.

About you

We know that sometimes people can be off applying for a job if they think they can't tick every box. But we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we are looking for, go ahead and apply. You could be exactly what we need!

We're ideally looking for someone with:

A strong interest in technology

Brilliant customer service skills

Great communication skills

The ability to multi-task effectively whilst under pressure

Good judgement with the ability to prioritise correctly

About the role

Do you want to transfer your existing customer service skills into the start of your career in IT?

As part of our technical support team, you will be the first point of contact for all our services including our own internet network. You will be responsible for recording, tracking and resolving customer requests, queries and issues.

Previous IT experience isn't essential, as full training is provided. However, an interest in IT could prove advantageous. This is an extremely busy role, requiring you to multi-task, prioritise and manage your workload as well as support your team members. The calls and emails you will receive from our members and customers can be anything from a service enquiry to a network outage. In all cases, it is the service desk team's responsibility to administrate a path to resolution.

There are three shifts throughout the day which you will be expected to rotate between on a weekly basis, (07:00 - 15:00), (10:00 - 18:00) and (16:00 - 00:00).

As this role involves working shift patterns, you will need to be able to drive and have access to a car. You will be based at our Harwell office on the science park, and the public transport is not available for the late shift.

Why work at Jisc

We are always learning and developing. All our people have access to a huge variety of learning resources to help them achieve this.

Our benefits are great too:

• 25 days holiday (plus bank holidays and 3 additional days Christmas closure) and flexible agile working
• A range of health & wellbeing benefits, including cash plan, and access to wellbeing support
• You have the option to join our generous pension scheme
• We offer a wide range of discounts, a cycle to work scheme, financial wellbeing savings and season ticket loans as well as a range of other benefits
• We also offer generous parental leave arrangements, career breaks and volunteer leave

Connecting with each other is a doddle, thanks to our technology, but getting face to face is something we value and is essential in this role, so you may occasionally need to travel. Our main offices are in Bristol, Harwell, London and Manchester.

Other stuff you need to know

At Jisc we celebrate diversity and know that it is critical for our success. We work hard to make sure we're inclusive. So, if you are great at what you do and share our values, we want to hear from you.

If you need any adjustments made to the application or selection process so you can do your best, let us know. We will be happy to help.

Just so you know, we review CV's as we receive them, and interview as soon as we have applications that look like a good match (usually within a week). We don't use closing dates. So, please apply as soon as possible to avoid missing out on this role. We advertised this role on 24 June 2021.

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