Call Centre Customer Service Agent

Zoek Pin Stafford, Staffordshire, England

17000.0000 - 19500.0000

Permanent (Full time)

Recently Posted

Sanderson are partnering with one of the UK's fastest growing Insurance Brokerages, who are looking for enthusiastic Customer Service Agents, who will play an integral part in one of the company's most fundamental departments.

Responsibilities include:

  • Taking inbound calls and ensuring all customer queries are dealt with in an efficient and professional manner
  • Building great rapport with customers and finding solutions for any issues that arise
  • Nurturing long term customer relationships as well as handling new accounts
  • Handling any customer complaints effectively and escalate them where appropriate
  • Working to targets and achieving outlined KPI's

Skills required:

  • Excellent communication skills
  • Strong organisational skills
  • Ability to learn new computer systems
  • A passionate approach to customer service
  • Capability to work well under pressure whilst multitasking
  • Previous customer service experience is essential, all industries will be considered including sales, call centre, retail and hospitality

Based in Stoke, this is a full time and permanent position and suitable candidates must be readily available for a Monday 2nd August start date. Salary is between £17,000 - £19,500. Due to the location of this office a driving license and vehicle would be a huge advantage.

Apply today or contact for any further enquires.

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