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Service Delivery Manager

Zoek Pin West Heath, Birmingham, England

£31,565 per year + 25 days annual leave + bank holidays (pro rata for part-time); a contributory pension scheme; season ticket loan; an employee assis

Contract (Full time)

Posted 25 days ago

One of the UK's most inspiring and best known faith-based organisations, The Salvation Army, is looking for a customer-focused Service Delivery Manager to ensure the smooth running of a vital new contract.

Key Responsibilities:

The Salvation Army has been appointed to the Government's new Modern Slavery Victim Care Contract to manage the support of adult victims of modern slavery in England and Wales. Through this new and extended contract, which runs for an initial five-year period, we and our specialist partners can build on expertise developed from helping more than 12,000 adult victims of modern slavery and human trafficking since July 2011.

Your challenge will be to provide strong leadership to our front-line teams and oversee empathetic, trauma informed service delivery to potential and confirmed victims of modern slavery referred to us for support. You'll also need to establish effective operational relationships with key front-line delivery partners that prioritises the needs of service users and actively seeks to embed The Slavery and Trafficking Survivor Care Standards across all areas of operational activity. Capturing, assessing and responding to service user feedback will be important too. And, when it comes to developing and implementing robust systems and processes, being accountable for the performance of front-line teams and providing guidance, advice, coaching and performance management, again, we'll count on you.

You will need:

Significant experience at a similar level within a fast-paced environment supporting vulnerable service users
A caring, non-judgemental attitude, a passion for working with vulnerable groups and delivering customer excellence and a willingness to go the extra mile
An approach that results in continuous improvements both to yourself and to operational processes
The ability to quickly develop strong, successful and collaborative working relationships with colleagues and other relevant stakeholders and communicate effectively in writing and verbally
Analytical and critical thinking skills, a solutions-focussed approach and a proven ability to impact and influence performance and outcomes
Excellent organisational skills, attention to detail, effective time management and the ability to prioritise work and respond to tight deadlines
Strong IT skills, including proficiency using Microsoft Word, Excel, PowerPoint, Outlook and database systems

In order to complete your application please download and read the job profile.

In the 'You have' section you will find the criteria required for the role please make sure that you address this in your supporting statement.

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