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Customer Support Specialist level 1

London

£25000 - £26000 per annum

Permanent

FINTEC recruit is seeking a Customer Support Specialist Level 1, for our media client in London. This is a permanent position with salary £25,000 £26000. Able to work shift patterns, including weekends and night shifts working in a contact centre environment. You will be tech savvy and an interest in sports an advantage.

Responsibilities:

  • Support Customers with content distribution platforms
  • Advanced troubleshooting supporting customers
  • Working internally with content delivery teams to achieve results
  • Dealing with live video and data

Key skills and experience for the Customer Support Specialist:

  • Experience in a B2B / B2C contact centre environment.
  • Experience of working with ticketing systems such as Zendesk.
  • Microsoft Office inc. Outlook, & Google Docs.
  • Digital customer contact experience, preferably within a streaming or sports environment.
  • Experience troubleshooting Android & iOS device issues.
  • Working knowledge of sports websites desirable

Full details of the Customer Support Specialist is available on application. To apply please submit your Current CV in confidence to FINTEC recruit

Posted 4 days ago

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