Italian Speaking Customer Feedback Management Agent
- Liverpool, Merseyside
- Up to £7.95 per hour + benefits
Manpower is recruiting for Italian Speaking Customer Feedback Management Agents to work for our client who is a leading international supplier of Business Process Outsourcing solutions for complex, technologydriven services based in Liverpool City Centre As an Italian Speaking Customer Feedback Management Agent, your main responsibilities will be to: Handle varied customer service calls, emails and social media enquiries Provide professional, accomplished communication to a wide range of customers, including VIPs Ensure excellent customer service to all customers with a right first time approach . The ideal candidate will have: Excellent communications skills with particular emphasis on phone and written correspondence. Fluent/proficient level of Italian in addition to English and enjoy working on a multinational team. Excellent PC skills and good working knowledge of all MS applications Previous working experience in a customer care environment The ability to work independently and in a structured way and are able to take decisions based on your own research findings. Experience of working to targets/deadlines Flexibility with regards to working hours, motivated and goaldriven and take on responsibility for your work. * Excellent communication skills You will be working 37.5 hours per week, Monday Friday between 07.00 17.00 The successful candidate will receive a great benefits including: A language bonus of up to £100 per month, a performancerelated bonus, eye care vouchers, subsidised car parking, free tea, coffee and fruit Interested? Apply now!