Automotive Technical Support Specialist
- £24000 - £28000 per annum
Automotive, Motor Trade Job: Automotive Technical Support Specialist Required in North Kent. Salary: Up to £24,000 Basic, OTE £28,000 Per Annum Term: Full Time, Permanent Motor Trade Jobs / Automotive Vacancies: Automotive Technical Support Specialist Required for Automotive Electrical Company North Kent Our client, an automotive engineering company which specialises in vehicle electronics is looking to recruit a Technical Support Specialist due to expansion within the business. Purpose of Role: Our client is offering an opportunity for an individual who has excellent customer service skills and technical knowledge to join as the Technical Support Specialist. This will be an office based role within the Engineering department, you will be the first point of contact for customers to provide technical support, product knowledge and manage customer queries supported by the technical data and our Engineers. You will be working with all our products and software across any of our customers applications. This role will encompass all elements of technical support from the presales assistance through to aftersales trouble shooting, over the phone, via email and through web based tools. Key Responsibilities 1st line technical support Providing exceptional customer service Managing all incoming calls and emails for technical support and advice Presales technical support Troubleshooting customer technical issues Maintain and develop the FAQ database Develop the departments technical support capabilities and systems Support the AEM on training programs for internal and external customers Build strong relationships with customers and colleagues Administration of our cloud based mobile digital recorder data services Person Specification Qualifications or training in a technical services field preferably within the automotive industry. Minimum of 5 GCSEs at Grade C or above including Maths and English. High level of numeracy and literacy, including computer literacy. Minimum 3 years experience in a customer support role with a technical focus. Must demonstrate good level of DC circuit knowledge. If you believe you fit the above specification then please get in touch with me TODAY!! This vacancy is based in the North Kent area. We will not send your CV to a job until we have spoken to you so it is imperative that you provide a daytime contact number, preferably your mobile number. At Perfect Placement we specialise in Automotive Careers, so if this role has interested you please get in touch today. To apply please send your CV to Bethany Allen quoting J72718, Technical Support Specialist, North Kent. Please remember to add your home phone number, mobile number, email address and full address to your CV. If this information is missing it slows down our process and may result in us not being able to contact you. Continue your job search on Facebook : ######.###/MotorTradeJobs Perfect Placement UK Ltd is an employment agency acting as such under the Employment Act 2008 and Employment Agencies Act 1973 (and amendments). Copyright Perfect Placement UK Limited 2016. The reproduction, transmission or other use of all or any part of this advert to or in any media, without Perfect Placement UK Limiteds prior written permission is prohibited and may result in criminal or civil actions. Please contact our offices on ##### ###### if you wish to discuss this copyright.