Assessment Administrator Location: Eastleigh, Hampshire Salary: Circa £26,000 Vocational Training Charitable Trust (VTCT) is a specialist awarding organisation (AO) and current market leader in the Hair and Beauty sectors. Launched in 1962, it offers vocational and technical qualifications, including apprenticeships, in a range of service sectors. As a market leader in the creative industries, VTCT has a strong commitment to its core charitable objective: the advancement of education in the UK and internationally for over 100,000 learners and apprentices. As the world changes, so too do the requirements of education and VTCT plays a vital role in enhancing vocational and technical education standards, championing this work in UK parliament, being a voice for the education of the next generation, not just in the UK, but globally. With a strong vision and an experienced leadership team, we have created an environment ready to embrace the challenges of a new era for the organisation. Our ambitious fiveyear corporate strategy gives us a strong position from which to find team players ready to join us on this exciting journey. Reporting to the Assessment Manager, responsibilities will include: Undertaking highly regulated administrative tasks relating to the writing, reviewing and scrutinising of assessment papers using autonomy to resolve anomalies. Preparing, revising and amending assessment papers and materials for, and in line with, QPEM. Printing and scanning examination papers. Coordinate the upload, circulation and removal of live papers from online systems. Maintain an audit trail to support the production of assessment papers including quality assurance checkpoints and controlled actions. Provide direct support to examining and moderation teams, providing advice, guidance in support of internal and external assessment processes, resolving any anomalies by using initiative. Provision of proactive service to customers and stakeholders in relation to assessment processes. Maintain effective, positive and productive relationships with all stakeholders. The answering of telephone, email and written queries from external and internal customers. Maintain information contained in the relevant information systems. Validate electronic data files and submissions from customers, examiners and moderators resolving any anomalies by using own initiative and referring where complex. Alert line manager to any possible malpractice, discrepancy or inconsistency suspected as a result of interaction with examiners and moderators. Produce, maintain and distribute information and documentation supporting the assessment processes assisting in improving effective procedures to ensure fullest regulatory compliance, referring to line manager where appropriate. We are seeking candidates who have: Excellent administration skills including Maths and English at Grade C/4 or above (or equivalent) Excellent writing skills Attention to detail and proof reading skills Experience of coordinating workflow Excellent customer service skills * Team player If you wish to apply for this exciting opportunity, please send us your details via Apply where you will be asked to provide a comprehensive CV including full work and educational history. Closing date: Midday on Monday 4 March 2019 The group of VTCT companies includes: the charity VTCT through which main Board business and governance is transacted; Digital Assess Software Ltd which is a wholly owned trading subsidiary of VTCT; and EMS Ltd, t/a ITEC, a wholly owned trading subsidiary of VTCT.