Job Title: Customer Service Advisor Location: Pendeford, Wolverhampton Salary: £21,##### ######Job Type: Full Time, Permanent Hours of Work: Week One: Monday Friday: 09:00am 17:00pm. Week Two: Monday & Tuesday: 11.30am 19:00pm, Wednesday, Thursday and Friday: 12.00pm 18:30pm. Plus alternate Saturdays: 9:00am 15:00pm. About the Role: This is an exciting opportunity to join one of the largest and most dynamic Insurance Brokers in the West Midlands, based at Pendeford, Wolverhampton. The company is currently looking to fill a number of vacancies within the Customer Service department, to join their expanding business. Role Profile: To provide support to personal lines and commercial clients providing information in response to enquiries about products and services. Ensure continuity of service to existing accounts in order to achieve Company objectives and deliver exceptional customer service to the companys clients. To meet the required standards as set by company policy and procedures, FCA standards and industry best practice. Key Responsibilities: Responsible for both adhering to and evidencing that the customers are treated fairly and in line with Company standards and FCA guidelines. Responsible for utilizing up to date call scripting. To maintain daily department targets as determined by your manager. Deliver and maintain effective communications with departments and work collaboratively with all stakeholders to achieve company targets. Performance/Productivity Monitoring: To respond to enquiries from clients, brokers and Underwriters by telephone, fax, email, letter or face to face within a timely, courteous and helpful manner. To work effectively against time management Key Personal Indicators (KPIs). To resolve clients queries as a first call resolution. To complete the task of fact finding when identifying customers demands and needs. Obtain quotations using in house quotations systems, rating guides or referral to insurers. Handle payments, issue invoices, receipts, policy documents and electronically update clients details accordingly. To assist in handling referrals from the supporting administration department in respect of underwriting queries, ensuring client details are updated to reflect. Accuracy and Error Reduction: Maintain and update the Red Amber Green (RAG) system, informing relevant Managers to concerns at set trigger points. To ensure all aspects of the role are appropriately Quality Assured. The Candidate: The successful candidate will have proven experience within a customer centric/call centre role and demonstrates an ease when based in a high paced busy working environment. Experience of working within the financial / insurance sector would be desirable. If you consider yourself to be an individual who enjoys working within a team environment for a niche broker please apply today! Education: Minimum 5 GCSEs grade A to D; or equivalent combination of education and relevant experience. Experience: At least 2 years of job related experience preferably in a Customer Service/Call Centre position, or similar technical experience. Knowledge, abilities and skills: Intermediate knowledge of Microsoft Office products and both software houses, OGI and SSP. Ability to work independently with minimal supervision, establishing priorities and meeting deadlines. Demonstrate strong customer service skills. Excellent written and verbal communication skills; requires the ability to communicate with technical and nontechnical users; ability to communicate clearly to Supervisors and Management. Strong interpersonal and customer service skills within all levels of the organisation. Benefits: In return you will received access to flexible benefits, pension, childcare voucher scheme, 24 days holiday plus bank holidays Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Customer Claims Executive, Case Handler, Claims Assistant, Legal Claims Handler, Customer Claims Handler, Claims Technician, Customer Service Executive, Client Support Advisor, Customer Services Assistant, Customer Support Administrator, Outbound Sales Advisor, Customer Service, Sales Assistant, Sales Support, Inbound Sales, Customer Service Agent, Customer Service Assistant, will be considered for this role.