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Senior IT Support Engineer / IT Helpdesk Engineer

  • City of London, London
  • £28000 to £32000 per annum
  • Permanent
Posted 22 days ago

Job Title: Senior IT Support Engineer Location: Central London (The Strand) Salary: £28,000 - £32,000 per annum Job Type: Full Time, Permanent (Monday - Friday) The Company provides all the IT services of a dedicated IT department. They work either onsite or remotely and their helpdesk is available 24/7 all year round. Company’s IT consultants bring added value to their clients’ business demands by providing industry-specific advice and insights. The Company helps their clients with tailored, cost effective IT services that address specific network, server, workstation, security or software needs. There’s now a fantastic opportunity for a technical support engineer to join the team. Ideally the candidate must have a solid base knowledge of IT Systems and Networking as you will find yourself involved in a wide range of technical support. Main Responsibilities: Helpdesk and incident management providing onsite and remote support PC and server configuration Firewall configuration and troubleshooting Daily system checks including backup monitoring and reporting The Successful Candidate will have /be: Excellent communication skills Fluent in English The ability to organise and prioritise own workload with a logical, methodical approach The ability to enter data accurately into a reporting system Customer care skills The ability to work accurately under pressure An interest in learning and growing your own skill set Reliable, punctual and have a good work record Effective team player with the ability to work as part of a small team Eligible to live and work in the UK Experience, Skills & Knowledge: Windows Server 2003 and above (Including SBS) PC repair and systems knowledge Microsoft Exchange 2007 and above Microsoft O365 MS Office software packages Active Directory Terminal Servers Desktop Support for Windows and Mac OS Printers Mobile devices (iPad, tablets & phones) Experienced in using backup software Centralised Anti-Virus software Good knowledge of Networking and networking protocols including TCP/IP Experience and good knowledge of networking - using switches, routers, Wi-Fi devices, network cabling and infrastructure (essential) Please note: due to the nature of the role, no sponsorship or relocation packages will be available for this position and so candidates must be eligible to both live and work in the UK to be considered. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: Senior IT Technical Support, IT Systems Engineer, IT Systems Technician, Senior IT Engineer, Systems Administrator, Systems Support, 2nd and 3rd Line Support Engineer, 1st Line Support Engineer, Networking Engineer, Helpdesk Support, Senior IT Service Desk Technician, Software Engineer, Senior Helpdesk Support Technician, SQL, Oracle and Fault Desk Engineer may also be considered for this role.

IT Sales Executive (IT Reseller) Uxbridge URGENT

  • Uxbridge, Middlesex
  • £25000 - £30000 per annum + OTE £45000 + Bens
  • Permanent
Expires in 15 hours

IT Sales Executive (IT Reseller) Uxbridge URGENT Basic £25000£30000 + Bonuses + Corporate Benefits Penguin Recruitment is currently sourcing MOTIVATED and AMBITIOUS IT Sales Executives to join one of our most premier clients based in Uxbridge. Our client is a specialist IT Reseller offering endtoend IT Networking, Storage and Security Solutions and boasting over 10 successful years of trading history to their name. They have since transformed themselves in to one of the most notorious and thriving IT Organisations in the market place and are now looking for individuals who can drive them forward. IT Sales Executives will immediately take on the responsibility of acquiring new business, working across all verticals and converting both cold and warm leads provided. IT Sales Executives will initially be expected to take on a 100% proactive role to build up your portfolio, however will benefit from account ownership therefore once you get the account on board it is yours! IT Sales Executives will be internally based therefore an excellent telephone manner is essential however you will be offered the opportunity to meet with clients to extend out and develop business relationships. IT Sales Executives will need a minimum of 12 years experience working for an IT RESELLER or IT BROKER within a sales role where you worked against cash and performance based targets. IT Sales Executives will be offered a competitive basic salary ranging from £25k£30k based on experience and have the opportunity to earn in excess of £45000 within your first year of employment from a standing start. Our client also offers a generous competitive corporate benefits package. Interested? To apply please email a copy of your CV to #####@######.### or alternatively call Nav Shoker on ##### ######for more information. Suitable Job Titles: Channel Account Manager, Sales Manager, Account Director Hybrid Account Manager, Internal Sales, Sales Executive, Corporate Account Manager, Account Executive, Telesales, Account Manager, Sales Advisor, Sales Consultant, Business Development Manager, Field Sales Executive, IT Sales

IT Manager / Head of IT (Infrastructure / Development)

  • Hertfordshire
  • £430 - £500 per day
  • Contract
Posted 13 days ago

IT Manager / Head of IT (Infrastructure / Development) Skills Management, Stakeholder Management, Infrastructure, Development, Business Critical Systems, P&L, Prince 2, Agile, Project Delivery, SDLC, Project Management, Digital Transformation We have a great contract opportunity for an IT Manager / Head of IT for a leading Not For Profit / Governing Body based in Hertfordshire (Hatfield). We are looking for an Interim IT Manager / Head of IT will report directly in to Finance & IT Director and will lead and run an IT Function including Infrastructure and Support, Digital and Application Development teams, Project Managers, and Outsourced Partners. As an IT Manager youll ideally have experience of running both Infrastructure and Development environments, with superb stakeholder Management skills and versed in Prince2 / Agile or Waterfall methodologies. Responsibilities will include but not exclusive to: To lead the IT Department, ensuring the delivery of all IT and Telephony facilities. To maintain the capacity and availability of all systems across all environments and to all internal and external customers. To create and drive the IT Strategy for the business, ensuring all objectives are met and are aligned with the business strategy. To lead on all IT development, including applications, infrastructure and digital applications environments. The IT Manager will manage c10 Employees and manage external outsource Partners (Development and Support) this is a great 3 month contract for a Not For Profit Org, so experience of Not For Profit / Charities is a plus but not essential we are looking for an immediate Start

IT First Support / IT Desk Assistant Apprentice

  • Basingstoke
  • £230.00
  • Permanent
Posted 14 days ago

Advanced Level Apprenticeship with Datasharp Independent in Basingstoke. IT, Software, Web and Telecoms Professionals. You will support colleagues in resolving help desk calls. Build own competence in the solutions we offer and customer support. Weekly Wage: £230.00 Vacancy Reference: 1457514. Closing Date: 24/10/2018

IT Technical Support Engineer / IT Field Engineer

  • Bromsgrove, Worcestershire
  • £23500 - £27500 per annum
  • Permanent
Posted 15 hours ago

Technical Support Engineer £23,500 £27,500 Due to continued growth an excellent opportunity has arisen for an experienced IT Support Engineer / Field Engineer to join an established and successful Bromsgrove based business. A desirable position within a busy, energetic, friendly and highly capable IT support team awaits the right candidate. You will be defined by the following: A Dedicated Technical Professional A CompleterFinisher A Skilled TroubleShooter A Skilled Communicator Committed to providing Quality Service Industry Certified You will have a strong working knowledge and demonstrable skills in the following: Remote and OnSite Technical Support Microsoft Desktop and Server Operating Systems (Historical and Current) Networking and Associated Hardware Microsoft Core infrastructure services (AD, DNS, DHCP, WINS, IIS, RDS) Microsoft Exchange Microsoft Office Suites (Office 365 Desirable) Virtualisation Technologies (HyperV Preferred) Backup Technologies and Methodology Firewalls and Routing The following would be highly desirable and strengthen your application: MCITP Microsoft Certified IT Professional Enterprise Administrator MCSE Microsoft Certified Solutions Expert Messaging Specialisation A Full driving licence and own car will be required. Interviews available immediately.

IT Technical Support Engineer / IT Helpdesk Engineer

  • Bromsgrove, Worcestershire
  • £18500 - £23500 per annum
  • Permanent
Posted 15 hours ago

Technical Support Engineer / Helpdesk Engineer £18,500 £23,500 Due to continued growth an excellent opportunity has arisen for an experienced IT Support Engineer / Helpdesk Engineer to join an established and successful Bromsgrove based business. A desirable position within a busy, energetic, friendly and highly capable IT support team awaits the right candidate. You will be defined by the following: An Experienced Technical Professional A Skilled TroubleShooter A Skilled Communicator Committed to providing Quality Service You will have a general working knowledge and experience of the following: Remote Technical Support via Telephone and Email Microsoft Desktop and Server Operating System Support Basic Network and Internet Support including Associated Hardware Microsoft Core infrastructure services (AD, DNS, DHCP, RDP) Microsoft Exchange Microsoft Office Suites (Office 365 Desirable) Backup Technologies Basic Firewalling and Routing AntiVirus and AntiSpam Software and Services Typical IT Hardware Maintenance and Support The following would be highly desirable and strengthen your application: MCDST Microsoft Certified Desktop Support Technician A Relevant Degree Other Relevant Industry Certification Interviews available immediately.

Trainee IT Support Analyst / Trainee IT Helpdesk

  • Northwich, Cheshire
  • Up to £18000 per annum
  • Permanent
Posted 4 days ago

Job Title: Trainee IT Support Analyst Location: Northwich, Cheshire Salary: £18,000 annual Type: Full Time, Permanent The Company provides software to organisations and agencies that deliver services to children and young people in the UK. With a professional yet friendly hands on approach to customer service, they ensure their customers continue to offer the best possible services they can. An opportunity has arisen for a Trainee IT Support Analyst to join their Support Department. The Role: This is an entrylevel role in which you will benefit from training and development opportunities, including fantastic scope to progress into an IT specialist role. As a Trainee IT Support Analyst, you will be responsible for assisting in the provision of a support service to the companys customers throughout England and Wales. You will be required to maintain good working relationships with customers and provide a helpful and professional service, whilst using the companys internal quality procedures to accurately record all calls received. Key Responsibilities: Providing a telephone helpline service to customers for software and general IT issues Recording customer support calls via email, telephone and the online support system Processing customer test sheets and reports Maintaining the confidentiality of customers data Informing the manager of key issues regarding customers satisfaction with the service The successful Candidate will have: GCSEs (or equivalent) at grade C or above, including Maths and English A keen interest in IT Additionally, you must be highly organised and possess excellent communication skills, both written and verbal. Although not essential, experience in a customer facing role or similar, would be a distinct advantage to your application. They also have a preference for applicants who are educated to Alevel (or equivalent) or higher. Benefits (after successful probationary period): Healthcare Death in Service Critical Illness Cover Pension Scheme The Company is an Equal Opportunity Employer. All job applications are treated fairly, regardless of gender, age, ethnic origin or disability. Candidates with the relevant experience or job titles of: Graduate IT Engineer, IT Service Desk Technician, Trainee IT Desk Support, 1st Line Support, 1st Line Helpdesk Engineer, IT Support Technician, Graduate IT Analyst, Helpdesk Support Technician and Trainee IT Systems Support may also be considered for this role.

Junior IT Support Technician / 1st Line IT Support Engineer

  • London
  • Up to £23843 per annum
  • Permanent
Posted 4 days ago

Job Title: Junior Support Technician Location: Hampton Court Palace, London Salary: £23,843 per annum Job Type: Full Time, Permanent Closing date: Sunday 21 st October 2018 The organisation helps everyone to explore the story of how monarchs and people have shaped society in some of the greatest palaces every built. They bring six extraordinary palaces to life, including the Tower of London, Hampton Court Palace, The Banqueting House at Whitehall, Kensington Palace, Kew Palace and Hillsborough Castle in Northern Ireland. Role Overview: They are looking to appoint a Junior Support Technician whose main role will be providing general IT and IS and project support duties for all the Organizations staff. Whilst this position is based at Hampton Court Palace, regular travel to the other palaces will be involved. The working day will mean working from 8am to 6pm on a rota basis as well as providing out of hours support for events, incidents and special assignments as required. The majority of your time will be providing assistance to users by running remote network software sessions and by visiting their offices to investigate IT issues. You will update the status of projects and tickets in the Service and Project management systems, set up new equipment, train staff on new systems and assist the IS team in resolving root cause analysis and known errors. The key requirement is to be flexible and proactive as you will work across the various IS teams as and when required. The Candidate: Strong communication, analytical, technical and problemsolving skills are essential as is previous experience of an IT support environment, where you have supported and implemented hardware, software and Cloud based solutions. The position would suit someone with extensive technical and practical knowledge of Desktop PCs/Laptops, Microsoft Windows & Office applications. Previous support experience of Telephone systems, Mobile Phones, Network troubleshooting, Tablets & Apple Macs is also desirable. You must have the ability to prioritise your varied workload and multi task at all times, be a strong team player and the ability to deliver to tight deadlines. A tenacious and inquisitive mind set is a prerequisite as is excellent people handling skills for dealing with difficult / pressured people and working through until resolution. Please click on the APPLY button and CHECK YOUR EMAILS for the link to our Clients careers page. The Organisation is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background. Candidates with experience of: 1st Line Technical Support Advisor, 1st Line Technical Support Analyst, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Support, IT Customer Support Advisor may also be considered for this role.

1st & 2nd Line IT Engineers / IT Support Technicians

  • Potters Bar, Hertfordshire
  • Negotiable
  • Permanent
Posted 4 days ago

Job Title: 1 st & 2 nd Line IT Engineers Location: Potters Bar Salary: Competitive Job Type: Full Time The Company, fast growing IT/Telephony solutions provider based in Potters Bar are looking for 1 st and 2 nd line support engineers to join their Service Desk Team; supporting clients across the UK, and the world, with Cloud based solutions. They provide multisource managed service solutions. They bring together a portfolio of companies with a range of complimentary services, covering IT Managed Services, Cloud Solutions, Unified Communications, Mobility, Connectivity, Security and Strategic Consultancy. Typically, they work with engaged, energetic, culturally aware, businesses who want to use Technology to enable growth and development. They share a common ethos of partnership with clients and colleagues; passionately focusing on customers needs, acting responsibly and with integrity. Key Responsibilities: Confident approach to communicating with users via telephone and email. Providing expertise to the business in network and system support through diagnosis of system faults and their resolution Providing desktop support to users Providing email support and DaaS/IaaS support to users Maintaining and handling of PC software/hardware Maintaining an adequate level of knowledge of operating systems and application software being used to provide high levels of support to users Being responsible for the configuration and installation/deployment of workstations Tracking all IT inventory and hardware (including desktops and laptops) Assisting in troubleshooting for printers, photocopiers and phone systems Participating in team meetings, providing input and suggestions Managing competing priorities and own work load, such as scheduled weekly tasks and responding proactively to IT tickets Assisting in research and gathering of information on equipment, software and supplies as needed Management of hardware servicing and repairs Any other duties as required in order to undertake your role effectively The Candidate: To be successful in this position you will have a strong understanding of IT networking terminology and extensive knowledge of MS Windows, MS Office and general PC hardware, ideally combined with some work experience within an IT department. In addition to a competitive salary, they are known for their friendly and informal working environment. They also offer excellent opportunities for career and personal development. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: 1st Line Technical Support Advisor, 1st Line Technical Support Analyst, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Support, IT Customer Support Advisor, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 2nd Line Support Engineer, 2nd Line Support Technician. may also be considered for this role.

IT Support Technician /2nd and 3rd Line Server IT Engineer

  • Guildford, Surrey
  • Negotiable
  • Permanent
Posted 14 days ago

Job Title: IT Support Technician (2 nd and 3 rd Line) Location: Guildford Salary: Competitive, depending on experience Job Type: Full Time, Permanent This organisation is a leading Software and Data Services company working within the finance sector and are growing at an exponential rate. As a result of this the internal IT team will be growing to support both the internal users and external client virtual and physical infrastructures. This company have an investment strategy to ensure their infrastructures stay in front of the competition, therefore giving plenty of opportunities to progress and develop your skills. There is a friendly atmosphere and good working environment. They will invest in you as a person and you will the opportunity to gain additional certifications. Due to the continuing growth of the company they are now seeking to appoint a talented and committed 2nd/3rd Line Server IT Engineer to perform a key role in assisting their clients and internal staff with an escalation point for technical queries. Candidates must have excellent customer service and quality management skills, equipped with the passion, resources and commercial insight to help achieve them. In return, you will be working with a wide range of technologies as part of a friendly and dedicated team, in a great environment. The ideal candidate should have experience of working in a dynamic environment, requiring constant updating of knowledge in both the technical and procedural aspects of the job. Role Overview: The position provides exposure to a broad range of IT related projects and activities. As part of the team you will also have the opportunity to help improve ITM systems, procedures and knowledge base by contributing and collaborating. The IT Engineer role must have excellent communication skills and be able to speak confidently and empathically with users. The role will require occasionally to work outside office hours and offsite when required. Key Responsibilities: Diagnosing and resolving technical issues on your own and as part of a team Assist with troubleshooting and resolving infrastructure issues You will support the first/second line team to resolve issues that come into the service desk acting as a point of escalation for more challenging issues Maintaining and supporting servers, virtualisation environment and any other IT hardware and software Liaising with 3rd Parties and suppliers when required Provide support to users and clients via facetoface, telephone, email and remote control Keeping documentation uptodate Maintaining and supporting IT security controls and applications Carrying out daily check on ITM infrastructure systems To carry out any other duties within the IT Team as requested by the IT Manager To proactively manage personal development, in order to increase performance levels and provide opportunities for career development Documenting Infrastructure Systems, configuration and processes in line with ISO 9001, 27##### ######Key Skills and experience: Window Srv 2##### ######Window 7 + 10 Support Office 2013/2016/365 TCP/IP, DNS, DHCP, Active Directory, Group Policy vSphere/Esxi 5.5/6.5 Veeam Backup/Replication Networking Management, Infrastructure Cabling and Patching Security/Firewall (Nessus/Cisco) Troubleshooting PC, Laptop and Printer software and hardware Desirable: Mitel Telephone System & VoIP Technology Worked with HP servers and SAN, Cisco Switches and Routers Academic or professional qualification in IT IT Security Experience Worked with PRTG monitoring Cloud Hosting Experience Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Analyst, IT Support Technician, IT Service Desk Technician, IT Services Manager, IT Desk Support, 1st Line Support, IT Manager 1st Line Helpdesk Engineer, 1st Line Support Engineer, 2nd Tier Support, IT Support Engineer, Technical Support, IT Support Helpdesk, Fault Desk, IT Systems Engineer, IT Systems Technician, 2nd Line Support, IT Systems Support may also be considered for this role.

IT Support Engineer / 1st Line Support Engineer / IT Helpdesk

  • Nottingham, Nottinghamshire
  • £20000 - £24000 per annum
  • Permanent
Posted 18 days ago

Job Title: Support Engineer Level 1 Location: Nottingham Salary: £20,000 £24,000 per annum Job Type: Full Time, Permanent The Company unifies People, Process & Technology to deliver SAP and its supporting infrastructure rapidly, reliably, smarter and at scale. They are a marketleading UK company specialising in business and cloud analytics. They are now seeking to expand their Technical Support team which provides 1st and 2nd line technical support to their customers across their services. About the Role: They are seeking a highly motivated team player with excellent customer communication and interaction skills to join their exciting team. You will already have experience of working in a support team environment providing technical support to external customers. The Company actively engage with customers to identify support issues proactively and reactively within their services including SAP HANA, Microsoft Azure, IT Infrastructure, VMware virtualisation as well as Business Applications. The role is based at their Nottingham office and supports customers on a Global basis. The Company will provide extensive training to the successful candidate and operate a highly automated and well documented technical support team using the very latest inhouse developed Engineering tools. The role will report to the Head of Operations and you will be part of an expert customer focused operational team. Their operational focus is supporting both Cloud and Enterprise Open Source large database systems running SAP HANA and S/4HANA. They also provide indepth support in the design, provisioning and support of large Cloudbased solutions, securely integrated to existing application services offering the successful candidate exciting opportunities to develop their IT careers in a really exciting and supportive environment. Main Responsibilities: Providing support to a wide range of customers in relation to infrastructure, configuration and Cloud technologies; Resolving customer issues, incidents and problems where feasible at 1st or 2nd line through Runbooks and technical investigation; Providing additional out of hours support on a rota based system Ensuring a timely response to Customer issues and incidents which are received via Telephone, App, Email or the Service desk tools; Actively engaging through communication and all forms of interaction with the Customers to understand, troubleshoot and identify issues and resolutions to these issues where possible; Working with other Technical and Consultant teams to identify and codify new Cloud solutions and automation technologies, primarily Azure, Linux, Ansible, and Salt; Performing customer optimisation daily checks, updates and maintenance to maximise the performance and availability of realtime analytics and data processing solutions; The successful Candidate will have/ be: The ability to troubleshoot technical issues At least 2 years in a technical service desk or technical support desk environment Solid understanding of Linux An understanding of Cloud solutions ideally Microsoft Azure A logical problem solver and thinker able to simplify a problems and identify root cause Excellent communication skills in both oral and written forms Friendly, considerate and supportive enjoys working in a team Good listener and able to understand problems and issues Desirable: Experience of IT in large organisations ITIL practices, large networks, security and process Experienced with SuSE and RedHat Experience of backup technologies and virtualisation Experience of working within an agile development environment (ideally Kanban/Scrum) with strong collaboration skills Knowledge of Windowsbased systems Experience of using IT support tools, diagnostic and configuration scripts and processes as well as Automation. Exposure to tools such as Ansible, Chef, Salt and Puppet would be beneficial Practical working knowledge of managing cloudbased infrastructure (eg. Terraform, CloudFormation, Azure Resource Manager) Microsoft Azure certifications or qualifications Any Linux orientated certifications (LPIC, RHCE etc) Benefits: Highly competitive salary and excellent benefits package Hugely supportive working environment with a dynamic culture and company Personal development, training and knowledge sharing from the CEO downwards Flexible and diverse working environment Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: Desktop Support Engineer, Cloud Support Engineer, Technical Support Specialist, Technical Consultant, Linux, Azure, Technical Support Engineer, Cloud Engineer, Linux Support Engineer, 1st Line Technical Support, IT Technician, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Customer Support Advisor may also be considered for this role.

1st Line IT Support Specialist / IT Support Engineer

  • Telford, Shropshire
  • Negotiable
  • Permanent
Posted 19 days ago

Job Title: First Line IT Support Specialist Location: Telford Salary: Competitive Job Type: Permanent, Full time The Company is the UKs market leader in outsourced waste management and recycling services providing an allencompassing waste management service that looks to enhance the environmental and financial performance of their customers. With a strong focus on their technology they have an ambitious and innovative inhouse IT department which manages the technology they internally and their offerings to the customers and suppliers. Role Overview: The Company has now an exciting opportunity for someone to join their inhouse IT department as a 1st Line Support Specialist. This could be an excellent chance for someone with the right attributes to begin their career in IT in this busy and ambitious department. Managing helpdesk requests, you will need a good level of customer service, communicating with your colleagues across the business regarding the support you are providing. Key Responsibilities: Receive requests for assistance through the IT helpdesk and communicate with colleagues regarding timescales for completion Prioritise your workload and ensure deadlines are maintained or variations are advised appropriately Proactively find solutions to requests raised or discuss with colleagues when necessary Taking ownership for the resolution of issues, monitoring progress and applying the escalation procedure as necessary To ensure consistent delivery of high quality services to all clients Assist with plans to install or upgrade items of hardware and/or software as directed Take ownership of Datacap, developing the system and product specific documentation To be successful you will have/ be: Hungry for success Teamwork skills Customer centric Good problemsolving skills and initiative Knowledge of Windows and Office 365 Excellent communication skills and telephone manner Ability to set expectations and communicate results Efficient and organised approach to workload Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Support, IT Helpdesk Support, IT Customer Support Technician, 1st Line Support, Helpdesk Support Technician, Helpdesk Analyst, IT Technician, IT Service Desk Technician, IT Services Manager, IT Customer Support Specialist, IT Support Engineer, IT Desktop Support, IT Technician may also be considered for this role.

IT Service Operations Manager IT and Project Solutions

  • Reading, Berkshire
  • Bonus + Benefits
  • Permanent
Posted 22 days ago

Service Operations Manager Project Solutions Division Working with a key account within the Project Solutions Division including travel within the Reading area. Manpower is one of the largest staffing services companies in the world, with revenues of $20 billion USD per annum and operations in over 80 countries. Experis is the specialist IT staffing and related services division of the Manpower group and is a wholly owned subsidiary. Here in the UK, Experis (formerly Elan IT) provides vendor on site services to a number of large multinational organisations predominately in the System Integrator, and high technology engineering space. Many of our UK programmes are part of Global programmes. Experis has five UK regional offices. Project Solutions is a strategic investment for us as we seek to broaden and enrich our service offerings to existing clients and new prospects. The Division is in growing year on year, has achieved significant profitable growth in a short period of time and also has successfully leveraged established Project Solutions relationships in the USA. We are now seeking to appoint a Service Operations Manager to provide to day to day operational management of a Managed Service delivered in a key Project Solutions account. The Role: As you would expect in a growing business function the role has a broad remit and will provide plenty of scope, challenge and opportunity. It is very much a hands on role that requires a flexible approach and the ability to prioritise tasks to best serve our key client. The Project Solutions Team has onboarded a number of new services over the past 12 months and is now focussed on expanding further through Staffing as a Service and deliverables based engagements. Key objectives Service Management Monitor and assess the performance of the service to ensure defined SLAs and KPIs are met. Be a single point of contact to key client stakeholders for the service. Develop and expand existing service including incorporating new demands and any improvement plans and initiatives. Take ownership and be responsible for day to day operational management. Take ownership, organise and develop team workflows. Overall team management. Responsible for team staff augmentation. Work closely with Experis sourcing teams to successfully deliver technical expertise within the service. Management reporting into client and Project Solutions management team. Chair review and team meetings. Develop and maintain service documentation. Manage client billing processes. The Ideal Candidate Profile 5 10 years experience in the IT services industry ideally with a systems integrator or IT solutions provider. Ideally ITIL, Prince2, Agile or similar industry accreditation. Has strong team management experience. Experience ideally gained with a midmarket sized player. Experience in delivering in an outsourced environment to SLAs and KPIs. A natural proactive approach to client and service management. Graduate calibre. Ideally with a qualification in IT or related. Excellent communication skills written, verbal and presentation. Comfortable at presenting solutions and running service review meetings to a variety of audiences. Please call Nikita Shellard on ##### ######for immediate consideration or click apply

IT Project Manager Market Data Agile IT Development

  • London
  • £75000 - £100000 per annum + Bonus & Benefits
  • Permanent
Posted 21 hours ago

Project Manager PA Market Data Development Teams Quants Brokers IT IT Business Analyst Financial Services Fixed Income Equities Front Office Back Office Technical Schematics Testing Data Excel Interdealer broking SABR BGM IT Development Agile iKas International are currently recruiting for a IT Project Manager on behalf of an industry renowned, market leading investment bank who are looking to grow out their team. Sitting within one of the banks most business critical areas, this is an opportunity for an accomplished IT Project Manager with excellent Market Data expertise. You will be joining an ever growing team working directly with development teams, Quants, Brokers, and Business Partners on a market leading project. You will provide high level Project Management and exceptional Stakeholder Management with the ability to capture and work to solve any blockers to project progression. Skills Required: The ideal candidate will have previous experience delivering within financial services (brokerage/ investment banking/ Insurance) with previous experience working on multiple projects at one time. You will possess outstanding stakeholder management skills with thorough understanding of Agile / Iterative development life cycle and delivery. Excellent Understanding of: 5+ years experience working within financial services as an IT Project Manager Multi asset expertise (predominantly Fixed Income and Equities) Exposure with Market Data generation/sales Thorough understanding of Agile / Iterative development life cycle and delivery Be able to provide high level and detailed specifications for IT Previous IT development experience Strong analysis skills, the skill to resolve complex problems and posit pragmatic solutions Excellent verbal, written and interpersonal skills Experience working in a teamorientated, collaborative environment Ability to lead discussions to a conclusion If this sounds inline with your skills and experience, please apply to get in touch and find out more from one of our specialist consultants. Your International Talent Provider iKas International Limited is providing recruitment services for this role. By clicking APPLY NOW, you confirm that you understand that any personal data you submit through your application will be used to provide you with our recruitment services. For further detail on how iKas International Limited process your data, please read the iKas Privacy Statement.

IT Trainer

  • London
  • £40000 - £50000 per annum + Company Benefits
  • Permanent
Posted 18 days ago

IT Trainer Law Firm London £50,000 My client are looking to recruit an experienced IT Trainer to take full ownership of, and deliver an inhouse IT Training program, both for new employees induction, and also ongoing Systems training. You will ideally have been performing the role, in a Law Firm for at least 23 years and be experienced in technologies such as MS Office / Windows and Legal Applications The client are highly regarded and this will give the individual the opportunity to join a true industry leader. If you have relevant experience and keen to develop your career, please forward through a CV to Graham @ QED recruitment to discuss further IT Trainer / Law Firm / Legal / Accountancy / Filesite / Worksite

IT Analyst

  • Keele, Staffordshire
  • Up to £18000 per annum
  • Permanent
Posted 5 days ago

Are you keen to move into a professional working environment? Are you technically minded with a natural curiosity? Would you like to work for a company that will help you develop and learn your role on the job and through their development programme? We are recruiting for a Cloud Operations Analyst where you will learn to manage the services infrastructure and act as a coordinator for the companys 3 rd line support activities. We are looking for someone with a very healthy interest in technology and who has the desire to work in the technology section within a company that focuses on delivering software tools to help healthcare institutions. What you will do and learn Possess a positive attitude and very good communication skills Enjoy solving problems with the capability to articulate yourself in a concise manner and a thirst for continual learning Work in the Cloud Operations team, delivering the Software as a Service (SaaS) offering to over 700,000 healthcare workers across the globe Learn to manage the services infrastructure and act as a coordinator for the third line support activities Work with the broader Operations team and with a variety of other teams to implement the scalable infrastructure that delivers companys services to customers Working at this company, they will teach you to be customer and solutions focused, learning how they design and deliver solutions, solve issues and manage their customer relationships Gain exposure to other areas of the business through their Accelerated Development Programme What will set you apart? Were looking for active, thoughtful and motivated individuals who can work well in a team environment You will be both positive and confident, open minded and flexible in your approach Some commercial experience in problem solving and analysis will be an advantage Benefits You will work in a dynamic and fastmoving environment that rewards results and encourages a collaborative and inclusive mindset No experience needed, so you will learn your role through their Development Programme £18,000 per year starting salary If you would like to work for a company that invests in its employees, please apply now and we will contact you to discuss further. Randstad Business Support is acting as an Employment Agency in relation to this vacancy.

IT Technician

  • Sunderland, Tyne and Wear
  • £10.00 - £11.00 per hour + Plus Statutory Holiday Pay
  • Temporary
Posted 9 days ago

Protocol Excellence in FE are delighted to announce a fantastic opportunity for a nonacademic role based at Sunderland College. This job, will offer the right candidate a superb opportunity, offering huge amounts of job satisfaction with the ability to enjoy many benefits. What do you get in return? Competitive rates of pay Holiday pay at the end of each term/assignment Discounts at Specsavers Nest pension scheme and support Generous referral scheme No admin fees to process DBS Cloud based portal Paperless timesheets Careers support and advice from expert recruiters Dedicated Candidate Support Team The job We are looking for a customer focused IT Technician who is passionate about people and technology, with a dedication to continuous improvement and excellence. Do you qualify? To be considered for this role, you will need to meet the following criteria: Have relevant experience within providing support and troubleshooting in a Microsoft Windows environment (in particular Windows 7/10 and Microsoft Office 2016) and have strong diagnostic and troubleshooting skills. As part of a team on the front line, your responsibilities will include maintaining the Colleges large IT estate, including PCs, Laptops, Macs, Projectors and associated equipment. With a background in IT support or a related discipline at level 3 or above with strong English and Maths qualifications, this role will provide you with the opportunity to support leading edge technology and progress your technical skills and knowledge in a fast paced, varied and evolving environment. We are looking to interview immediately. If you are interested in working at this fantastic college and are available for interview, please apply with your CV and daytime contact number. If this is not quite right for you, please get in touch today to hear about the array of opportunities Protocol Excellence in FE has throughout the UK. Protocol promotes equal rights and is an employment business under The Conduct of Employment Agencies and Employment Businesses Regulations 2003. Work is undertaken on a selfemployed basis under contract with Protocol. An enhanced Disclosure and Barring Service (DBS) check is required for all Protocol assignments. All positions advertised by Protocol comply with the Agency Workers Regulations 2010.

IT Manager

  • Ipswich, Suffolk
  • £60000 - £70000 per annum
  • Permanent
Posted a month ago

IT Manager required to join one of Suffolks success stories. My client provides highquality premium products to a global audience with a history that goes back decades, still family owned and managed with the same strive for excellence that has propelled their brand and products to be highly coveted in the luxury/premium sectors of their marketplace; they have attracted some of the best talents in the region and a reputation envied by their competitors. Technology in recent years has played a key part in the companys success and the company owner recognises the value it brings. eCommerce now accounts for 60% of their revenue and they have invested heavily in the latest eCommerce, ERP, CRM and cloud based technologies ensuring their online platform is market leading and operations are supported. They are keen to leverage technology to continue the companys growth and repeat the successes they have seen in the past five years. A large degree of these recent projects were managed through third parties or by the company owner, something he is keen to address by appointing a strategic level individual reporting directly into him to manage the companies technology platforms with an emphasis on the companies Microsoft Dynamics (Nav) ERP solution, which is still in its infancy and requires a skilled IT Manager with significant ERP experience to move forward. The successful candidate will be joining the company as part of their senior management team, they will benefit from joining the company at a period of continued growth and the support that comes from a company owner who understands the potential IT offers and will invest accordingly. A high degree of autonomy exists in this role and you will be tasked with not only operation BAU tasks but actually driving change and innovation. It will take a strong communicator with a breadth of technical knowledge and commercial awareness to do justice to this role. The top line brief for this position is to work closely with the entire company, understanding how they work, identifying potential risks and opportunities where technology can be utilised to either mitigate risk to provide an operational advantage. The position will be very visible within the company and excellent listening, written and verbal skills will be required. The first months of your appointment are likely to see you carrying out a complete audit of the companies processes and existing IT infrastructure, engaging with department managers, end users and 3rd party suppliers/consultants to build a thorough knowledge of the companys operations. From here you will provide recommendations to the board as to where improvements can be made or where risks need to be addressed. This role still requires a high degree of technical understanding, though the need for a commercial mindset alongside technical skills should be apparent. You will have one direct report who manages the client side IT support duties, the Cloud based nature of their infrastructure limits the number of physical assets on site but an appreciation of Network protocols, DR, Cyber Security, BYOD and other IT fundamentals will be required to ensure this is factored into your IT strategy. To be shortlisted candidates will need to display a solid understanding of managing a similarly sized infrastructure (120 users) with a specific knowledge of ERP / CRM implementation and solution delivery. The role is likely to be varied and wide reaching with a level of complexity that may not be evident from this advert but the bespoke/premium nature of my clients offering makes them a very unique and challenging environment to provide solutions for. A proven track record gained from a range of manufacturing environments or within one organisation that has gone through rapid transformation driven by technology will be required. ERP Knowledge preferably Microsoft Dynamics (Nav) but alternative products (Syspro, Harmony, SAP etc.) would be considered. An understanding of 3rd party integrations and their associated APIs and how they tie in to Dynamics (or similar) is an essential element to this role to include Costing, scheduling, Bill of materials, Engineering, Capacity, Workflow management, Quality control, Product life cycle and Supply Chain. The company has a work culture that celebrates the individual, welcoming new ideas and actively encouraging a proactive autonomous approach. Hurren and Hope have benefited from working with the company for over five years. The company owners humility and genuine willingness to embrace new ways of working and technical innovation make them a rewarding client for us to partner with and one that I can wholeheartedly recommend as an employer of choice in the region. Though it should be noted the benchmark is high, candidates can expect to be questioned to draw out technical and soft skills and you will need to draw from your experiences offering case studies and context to your answers. *Hurren and Hope are aware of some recruiters in the region claiming to be working with this organisation, we are an exclusive partner to the company owner and working this role in isolation so please get in touch.

IT Engineer

  • Salisbury, Wiltshire
  • £30000 - £32000 per annum + amazing benefits
  • Permanent
Posted a month ago

IT Engineer Salisbury Up To £32K The Company My client are a worldwide leader in digital transformation who prove one of the most comprehensive portfolios of endtoend service offerings on the market including consulting, systems integration, software development, infrastructure management and business process services. The Role To provide allround infrastructure support: supporting, maintaining, enhancing & securing external client infrastructure. We will consider anyone with some commercial experience (this may be a 1st line role, server support or a University placement!) and exposure to some of the below technologies: Skills Active Directory Cisco DNS Management Scripting Powershell Windows 10, Server 2012 O365 LAN HP / WatchGuard Virtual Servers VMWare ESXI Backups & Backup Maintenance (Internal / Websites & SQL Databases) Mitel IP Telephony Benefits Competitive Salary Company Pension Discretionary Bonus Flexible Work Hours You must be eligible for SC clearance to apply for this position (give Fran a call on ##### ######for more information on criteria). To apply, please submit your CV below or to arrange a chat drop me an email on #####@######.### This is an exclusive client to Nigel Frank International. Azure, Office 365, Windows Server, Cloud, Active Directory, Exchange, SCCM, IT, Microsoft, Infrastructure, Support, 1st Line, 2nd Line, Service Desk, Helpdesk, Wiltshire, Salisbury, Southampton

IT Teacher

  • Thirsk, North Yorkshire, England
  • £100.00 - 202.08 per day
  • Temporary
Posted 15 days ago

Vision for Education is seeking to appoint IT Teachers to join our successful supply teaching team and to work in North Yorkshire and the surrounding area. This is an opportunity to work flexibly within a team of supply teachers. To be considered for the position of IT Teacher you must: Have experience teaching Secondary education Hold Qualified Teacher Status (QTS) Have a genuine desire to become part of a committed team of Secondary Teachers Have a passion for teaching with the ability to plan and deliver inspiring lessons At Vision for Education we take our responsibilities to you seriously and our aim is to ensure you are well supported and rewarded for your efforts. As part of Vision for Education Supply Team the desired IT Teacher will benefit from: Excellent daily rates paid weekly through PAYE £50 reward every time you recommend a colleague Support throughout your placements Access to a dedicated Secondary consultant 24 hours a day, 7 days a week Unparalleled daily rates Access to free CPD such as Team Teach, Autism Awareness and Moving and Handling qualifications Full compliance with AWR (Agency Worker Regulations) to make sure you get paid what you deserve £50 reward every time you recommend a colleague Pension Contributions (subject to qualifying period) Regular social events with 100% complimentary food and drink If you are a qualified IT Teacher who can enthuse, motivate and engage students and would like the challenge of working in a demanding and rewarding environment then we want to hear from you. Apply today or for more information on this and other teaching opportunities across Vision for Education contact the Secondary Education team in the Middlesbrough Branch. Vision for Education is committed to safeguarding and promoting the welfare of children and young people. All candidates will be required to complete our safeguarding checks and undergo an enhanced DBS check.

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