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IT Analyst

  • Stourbridge, West Midlands
  • £24000 - £27000 per annum
  • Permanent
Posted 23 days ago

Fantastic new and exciting opportunity??? Are you a selftaught developer / graduate IT Developer??? Our client, a large manufacturing business are seeking to appoint an IT Developer to join their development team. Duties include: Responsible for supporting our existing software, IT interfaces and web development. Working on development projects Working with SQL databases, reporting tools and web sites. Using reporting tools (Crystal Reports) Qualifications Required: ALevel or BSc Degree in Computer Science, or a Related Field. Knowledge of Microsoft Dynamics GP would be an advantage Job Skills: VB .NET SQL Server Active Directory Microsoft Exchange SIP & VoIP Phone Systems (3CX) Excellent problemsolving skills and passion for learning Experience using HTML, CSS, either commercially or on your own personal projects A dedication to push the world forwards by utilising the power of digital technology If you are interested in this role please apply online or contact Craig at the West Bromwich branch

IT Technician

  • King's Norton, West Midlands, England
  • Competitive
  • Permanent
Posted 9 days ago

IT Technician Location: Kings Norton Salary: Competitive Key Responsibilities of the IT Technician: Support and maintain the Company's IT systems including networking / VPNs and remote sites. Set up and configure new laptops and desktops including the installation of authorised software, deployment of software upgrades and application of antivirus updates. Set up and configure mobile devices including both Android and IOS. Support, maintain and administer MS Server/Desktops/Laptops, MS Exchange. Diagnose and resolve technical issues from end to end including endpoints and servers. Create and manage user accounts and email addresses via Exchange/Active Directory Take responsibility for own workload and keep others informed, highlighting potential problems and suggesting solutions to ensure continuity of service delivery. IT Support Helpdesk, ensuring tickets are closed off in a timely manner. Maintain an in-depth knowledge of specific technical specialists and provide expert advice regarding their application. Providing telephone support on occasions outside of normal working hours, and be part of the IT Support rota. Requirements of the IT Technician: Degree in Computer Science related subject desirable Experience within the Engineering sector is desirable but not essential Strong knowledge of Microsoft Windows and Office MS related qualifications desirable Exceptional organisational and communication skills Proactive team player with strong customer service and problem solving skills. Self-motivated and able to work under own autonomy or as part of a team. Excellent interpersonal skills with ability to build relationships Keen eye for accuracy and attention to detail Works well under pressure with ability to prioritise workload, multitask and deliver to deadlines A proactive approach with the ability to make decisions without daily guidance Customer Focus * Analytical and results orientated Feel you meet the above criteria of this IT Technician role? Apply now!

IT Technical Support Apprentice

  • £3.70 per hour
  • Permanent
Posted 24 days ago

Essentially, we are looking for someone who has an interest in IT who lives in the Redditch area and could attend the LMPQ Academy in Worcester once a week during their studies (the rest of the time you will be based with us in Redditch). The role would suit someone who wants to turn their hobby into a career and is looking to learn new skills in a supportive and exciting environment. Once in the role we will teach you how to provide first line technical support to both general IT customers as well as providing EPOS support to the retail industry. Your duties will include: Customer Support via the telephone IT and EPOS problem solving Dealing with faults/enquiries Desired skills Competent in Microsoft Office Good telephone skills Data input skills Good verbal and written communication skills Personal qualities Personable Practical Have a keen interest in technology Willing to learn Flexible Self motivated Desired qualifications You ideally need 5 x GCSE's A*-C, or 9-4, or equivalent to include maths and English One grade D/3 in either maths or English may be accepted. Future prospects Upon successful completion of the apprenticeship you could be offered: Permanent position at the end of the apprenticeship. Further educational support. Things to consider Leaping Man Group is one of the UK‘s largest and most successful providers of work related vocational training; we are proud that we have assisted more than 9,000 people attain work related qualifications improving their ability to contribute more effectively and efficiently at work; and we are equally proud of the relationships we have forged with employers.

IT Support Apprentice

  • £3.70 per hour
  • Permanent
Posted 23 days ago

An exciting opportunity for an Apprentice to work their way up within the business covering all aspects of IT Support from hardware, maintenance to warranty support. With training and support your duties will include: Offering telephone IT Support, referring on to appropriate additional support services where required Supporting with hardware repairs and maintenance e.g. PC, laptops, Printers, Mobile devices Pre sales technical and hardware support Aftersales care and warranty management Desired skills Competent in Microsoft Office Good telephone skills Data input skills Good verbal and written communication skills Personal qualities Enjoy working with computers and want to make it a career while training in an employed environment Learn better by a practical approach Practical Have a keen interest in technology Be flexible and willing to travel if required Self-motivated Desired qualifications You ideally need 5 x GCSE's A*-C, or 9-4, or equivalent to include maths and English One grade D/3 in either maths or English may be accepted Future prospects Upon successful completion of the apprenticeship you could be offered: Permanent position at the end of the apprenticeship. Further educational support.

IT Business Partner

  • Halesowen, West Midlands, England
  • £45k per year
  • Permanent
Expires in 8 hours

IT Business Partner Location: Halesowen, West Midlands Salary: £45,000 Purpose of the IT Business Partner role: Over the last year, the IT organisation within ERIKS UK & Ireland has delivered a very significant ERP programme, has established a Shared Services organisation alongside colleagues worldwide, and has started the process of outsourcing commodity services and management of our infrastructure to Cognizant. It is now time to turn our attention to the future. The creation of a new Digital organisation within ERIKS Group has been announced, reflecting the importance of embracing new digital technologies that help us and our customers to improve our processes and increase profitability. This is an exciting challenge that can make a huge contribution to our future business success, and one that requires us to transform the way that we deliver IT - and one element of this transformation is restructuring the organisation. As part of this restructuring, a number of IT Business Partners are now being recruited to establish a much tighter linkage between strategic business goals and delivery of IT value. As these are entirely new positions, there will be scope to shape and flex the role over time. Responsibilities of the IT Business Partner: The principle accountabilities of each IT Business Partner are: Act as the Single Point of Contact within their business scope - communicates IT in business language and provides business feedback to IT. Understand and contribute to the strategic imperatives of their business scope. Scan the Market Horizon for innovative technologies, new applications and "the art of the possible" - and match to the underlying business strategy, risks and opportunities. Form high-performing and collaborative integrated project teams from IT skill groups plus other suppliers and business specialists as required to plan, change and run IT for their business scope. Develop a compelling vision of IT/Digitally-enabled Target Operating Model in the context of the wider business strategic imperatives within their business scope, and ensures buy-off with their stakeholders. Create and maintain the roadmap of candidate change projects required to realise the Target Operating Model, and submits into project/portfolio demand management process. Determine the business case for each of their projects. Considering overall affordability and capacity, ensure their priority candidate change projects are funded and launched in line with roadmap and stakeholder expectations. Operate project governance in conjunction with stakeholders to review progress, escalate issues, ensure alignment and assure ultimate benefit delivery. Implement Target Operating Model changes within their business scope. Ensure business readiness through creating and operating a standard implementation process that captures lessons learned from implementation to implementation Identify other operational changes (e.g. load, shift patterns etc) that may impact IT service delivery, and submits into service demand management. Contribute as required to setting objectives, managing performance, developing potential and modelling behaviours. Feedback IT Process Performance and drive continuous improvement. Requirements of the IT Business Partner: Bachelor's Degree in Business or other relevant discipline. Experience of working in Distribution, Engineering and Manufacturing or MRO business, or strong functional experience. Experience of influencing or setting corporate strategy. Experience of leading and delivering business change initiatives. Experience of Process Mapping, Value Stream Mapping, Process Architecture or Business Analysis desirable. Experience of Lean and 6 Sigma desirable. If you feel you meet the above criteria of this IT Business Partner role then please apply now!

Recruitment Consultant IT

  • Birmingham, West Midlands
  • £22000 - £28000 per annum + Uncapped commission
  • Permanent
Posted 19 days ago

Were looking for a driven, ambitious and enthusiastic individual to join our team in Birmingham as a Recruitment Consultant working on the IT desk. With over 30 years experience, we will offer the successful candidate the opportunity to start up from a warm desk with the ability to hit the ground running. WHO WE ARE Founded in 1986, SThree is a global recruitment organisation, employing over 2,800 people in 16 countries and providing specialist contract and permanent recruitment services, across ten brands. Our purpose is to bring skilled people together to build the future. At SThree, we change lives by finding our candidates the right roles and opportunities, and by identifying the right talent for our clients in the STEM (Science, Technology, Engineering and Mathematics) industries. WHAT WE DO Our clients are some of the biggest and most exciting organisations in the world, working in life changing industries. At the heart of what they do are the skills, talent and ambition of the people they employ. And thats where we come in. We find the people to drive these sectors forward. We take the time to get to know them, understand their aspirations and what truly motivates them. That puts us in the best position to align personal ambitions with company goals, to match talent and culture. WHAT WE OFFER YOU As a successful, international, multibrand organisation we can offer you: An exciting career. With structured career paths, great learning and development and personalised support from experienced people, we will help you achieve your potential and progress your career. A great work environment. We offer a friendly and inclusive working environment with the flexibility, tools and systems you need to succeed in your role. We celebrate success and have fun along the way. An opportunity to help others. We offer a number of opportunities to get involved with our CSR activities, including two paid volunteering days per year to share our skills and experience in the community. We offer a very attractive package, including a competitive salary, individual commission scheme, lunch clubs and holiday incentives, share schemes, and a number of other benefits (private healthcare, dental plan, pension, discounted gym membership) To find out more about what its like working at SThree, visit ######.### SThree are committed to ensuring equal opportunities, fairness of treatment, dignity, worklife balance and the elimination of all forms of discrimination in the workplace for all staff and job applicants.

Trainee IT Technician

  • Wolverhampton, West Midlands, England
  • £18k - 24k per year
  • Permanent
Expires in 6 hours

Trainee IT Technician - No Experience Required Do you have a passion for technology? Are you looking to kick-start a new career in IT? Look no further, with our clients IT Technician job opportunity, you are guaranteed to be offered an IT technician role with a starting salary of £18K-£24K in as little as 4 weeks. Sart your new career once you complete these 3 easy steps: Online Training You will complete a selection of professional, accredited and industry recognised IT courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. The emphasis of the 1st step is to learn all of the theory before beginning practical training. This takes around three weeks of full-time study or six weeks of part-time study to complete. 1 Week Practical Training Once your online training is complete, we will arrange your practical workshop. This workshop will last between four-to-five working days. It will focus on all of the day-to-day duties that you will cover working as an IT Technician/Desktop Support. The practical training is intense; however, it is very rewarding, as you will become fully confident and competent to start work once completed. Job Placement (Starting salary £18K-£24K) Once you have fully completed their IT Technician Traineeship and be ready to start work. They have partnerships with large IT organisations and are able to place you into an entry level IT role within your local area. They can guarantee you a starting salary of between £18-24k, working in either an IT Technician/Desktop Support/First Line Support Role. Does what you have read sound exciting? Apply now and one of their friendly advisors will be in touch. Keywords: IT Support, IT Technician, Support Engineer, 1st Line, and 2nd Line, First Line, Second Line, Trainee, Training Course.

2nd Line IT Engineer

  • Dudley, West Midlands
  • £23000 - £27000 per annum
  • Permanent
Posted 14 days ago

2 nd Line IT Engineer £23.000 to £27.000 You must own a car and a UK licence. Im currently working with and recruiting for a wellestablished leading IT Service Provider based I Dudley, they are looking to add a 2 nd line engineer to their growing support team. The role will involve dealing with an array of different clients and offering remote support. This is a great opportunity to work for an organisation thats rapidly expanding with plenty of room for progression. Duties Take and log helpdesk calls Provide both 1 st/2 nd line support Keep the client frequently updated when dealing with problems Take ownership of problems all the way leading up to the resolution. Essential Experience Previous 1 st / 2 nd line support role experience providing a high level of support Strong knowledge of Microsoft based OS (Windows 7/8/10) Knowledge of Exchange Server 2010 / 2013 and Exchange Online (Office 365) Troubleshooting Outlook 2007 / 2010 within a network environment Good level of network knowledge, firewall administration, active directory. Desirable experience DNS/DHCP/VPN/VLAN/Firewalls Microsoft / certifications desirable Server installation / migration experience Linux server exposure Ubuntu, Centos VoIP / SIP / Telephony Exposure Previous VAR / Reseller experience The client is looking for someone wo is motivated and has a real passion with working in technology with a good level of communication skills. Excellent organisation and time management skills are vital in this role. If you feel like a suitable candidate for the above role, send me your CV and dont hesitate to apply. IT Helpdesk Analyst 1st/2nd line Ticketing System IT Hardware Desktop Networking

Information Technology Apprentice

  • £3.70 per hour
  • Permanent
Posted 23 days ago

IT Apprentice Technical Support Are you looking for an alternative to College or University? Do you want to earn while you learn? Due to continued expansion we are now looking to recruit IT apprentices within the Droitwich area. Essentially, we are looking for someone who has an interest in IT who can attend the LMPQ Academy in Worcester City Centre once a week during their studies (the rest of the time you will be based with your employer). The role would suit someone who wants to turn their hobby into a career and is looking to learn new skills in a supportive and exciting environment. The benefits of being an apprentice are: You earn while you learn Excellent progression opportunities, whether looking to study further or climb the ranks within the workplace Increased future earning potential. Apprentices enjoy marked salary increases when they complete their training Better long term salary prospects The LMPQ Digital Industries Advanced Apprenticeship Infrastructure Technician includes 4 internationally recognised Microsoft Technology Associate (MTA) qualifications and the City and Guilds Award in Business Processes MTA Network Fundamentals MTA Mobility and Device Fundamentals MTA Server Admin MTA Software Development You will be working towards the Level 3 Infrastructure Technician Apprenticeship Standard. Functional Skills up to Level 2 in maths or English can be provided where required. You ideally need 5 x GCSE's A*-C, or 9-4, or equivalent to include maths and English. One grade D/3 in either maths or English may be accepted. Leaping Man Group is one of the UK‘s largest and most successful providers of work related vocational training; we are proud that we have assisted more than 9,000 people attain work related qualifications improving their ability to contribute more effectively and efficiently at work; and we are equally proud of the relationships we have forged with employers. Please ensure you can travel to Worcester City Centre for training before applying.

IT Account Executive Solihull

  • Solihull, West Midlands
  • £18000 - £22000 per annum + OTE + Bens
  • Permanent
Posted 11 days ago

IT Account Executive Solihull £18k 22k + OTE Are you looking to embark on an exciting career in IT Sales? Do you want to want to work with the biggest names in the industry Microsoft, HPE, Lenovo? Are you ambitious, driven and tenacious? Do you hold a Degree (or equivalent) in Computing or an IT related subject? Do you have B2B/IT sales experience? If so, I have the perfect role for you My client is actively recruiting for a Graduate calibre IT Sales Consultant to join their growing Birmingham team. Working with top level Vendors the role will call on you to work on developing new business, managing key accounts while providing specialist advice to customers. A targeted role you will work to KPIs and Margin targets. A proactive and progressive position a strong telephone manner and bubbly personality are essential. Full training will be given on technologies and this represents the ideal opportunity to embark on a career that offers both challenge and reward. Successful candidates will: Ideally be Degree educated or similar with a real interest and passion in IT Posses IT Sales experience, although a b2b sales background will be considered Possess excellent communication skills written and verbal Have the determination and drive, to take advantage of the uncapped commission scheme + earn vast amounts of money Have a full UK Drivers license and access to a vehicle If youre meeting the above criteria are interested in this exciting opportunity hit the apply button now! Alternatively call Nishan Dey on ##### ######for an instant interview Emails to #####@######.### Penguin is a recruitment consultancy and this is a permanent position Keywords Sales executive, Internal Sales, Account Executive, Telesales, IT Sales, Account Manager, Sales consultant, IT Distributor, IT Distribution

Information Technology Apprentice

  • £3.70 per hour
  • Permanent
Posted 23 days ago

Looking to earn great money and work with technology? Welcome to the world of IT Digital Apprenticeships. Are you an individual who has a passion for all things technical and is looking to kick start a career as an IT Digital Professional? If the Answer is YES then apply today for the opportunity to be part of a dynamic IT Digital Team that offers a career of progression for the right individual! What could you be doing? troubleshoot system problems, diagnosing and solving faults provide support, including procedural documentation and relevant reports follow diagrams and written instructions to repair a fault or set up a system support the roll-out of new applications set up new users' accounts and profiles prioritise and manage many open cases at one time rapidly establish a good working relationship with customers and other professionals talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues test and evaluate new technology Log tickets from users via phone and in person Manage the daily job log documentation Provide first line support for issues Assist in keeping network documentation updated PC Moves Network and phone patching Imaging of PCs New starter set-up / Leavers follow-up Communicating with software suppliers / company equipment suppliers What do you need? A passion for IT Hardworking Motivated Willing to learn Apprentices will work towards the following qualifications: The LMPQ Digital Industries Advanced Apprenticeship Infrastructure Technician includes 4 internationally recognised Microsoft Technology Associate (MTA) qualifications and the City and Guilds Award in Business Process MTA Network Fundamentals MTA Mobility and Device Fundamentals MTA Server Admin MTA Software Development City and Guilds Level 3 Award in Business Processes You will be working towards the Level 3 Infrastructure Technician Apprenticeship Standard. Functional Skills up to Level 2 in maths or English can be provided where required. You ideally need 5 x GCSE's A*-C, or 9-4, or equivalent to include maths and English. One grade D/3 in either maths or English may be accepted. Please do not apply unless you are willing to travel to Worcester for training.

IT Infrastructure Engineer

  • Birmingham, West Midlands
  • £12.00 - £25.00 per hour
  • Contract
Posted 24 days ago

Working inside of IR35 for a wellestablished Public Sector organisation, you will maintain and monitor the IT data centre infrastructure and workstation systems. Key responsibilities: Proactively identify changes required to ICT data centre infrastructure and workstation systems and ensure that the activity is carried out Carry out installation, integration, testing and maintenance of ICT data centre infrastructure and workstation systems Update and maintain documentation for ICT data centre and workstation management procedures and the current / future ICT data centre and workstation systems architecture Deliver an ICT data centre and workstation systems service to the performance requirements of the team, providing regular reports to line management. Identify needs, specify work packages and oversee the work of third party support, technicians and other officers assigned to the ICT data centre infrastructure and workstation systems team. Key technologies: Intune development and management Blackberry BES Thin client and VDI Infrastructure, HyperV, Wyse terminals Windows 10 image build modification using SCCM/MDT SCCM application deployment Powershell/VB Scripting AppV * WSUS/patching and security remediation For this role you need to have previous experience of working within an IT Infrastructure / Datacentre / IT Support position delivering 2nd line support with experience in 3 or more of the above technologies. This role is to start ASAP and will pay between £12 £17 + HP PAYE or £20 £25 Umbrella / deemed ltd depending on your level of experience. MIT SCCM Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc. Gattaca Plc provides support services to Networkers and may assist with processing your application.

IT Account Executive Solihull

  • Solihull, West Midlands
  • £18000 - £22000 per annum + OTE + Bens
  • Permanent
Expires in 2 days

IT Account Executive Solihull £18k 22k + OTE Are you looking to embark on an exciting career in IT Sales? Do you want to want to work with the biggest names in the industry Microsoft, HPE, Lenovo? Are you ambitious, driven and tenacious? Do you hold a Degree (or equivalent) in Computing or an IT related subject? Do you have B2B/IT sales experience? If so, I have the perfect role for you My client is actively recruiting for a Graduate calibre IT Sales Consultant to join their growing Birmingham team. Working with top level Vendors the role will call on you to work on developing new business, managing key accounts while providing specialist advice to customers. A targeted role you will work to KPIs and Margin targets. A proactive and progressive position a strong telephone manner and bubbly personality are essential. Full training will be given on technologies and this represents the ideal opportunity to embark on a career that offers both challenge and reward. Successful candidates will: Ideally be Degree educated or similar with a real interest and passion in IT Posses IT Sales experience, although a b2b sales background will be considered Possess excellent communication skills written and verbal Have the determination and drive, to take advantage of the uncapped commission scheme + earn vast amounts of money Have a full UK Drivers license and access to a vehicle If youre meeting the above criteria are interested in this exciting opportunity hit the apply button now! Alternatively call Nishan Dey on ##### ######for an instant interview Emails to #####@######.### Penguin is a recruitment consultancy and this is a permanent position Keywords Sales executive, Internal Sales, Account Executive, Telesales, IT Sales, Account Manager, Sales consultant, IT Distributor, IT Distribution

IT Technical & Service Provider

  • Redditch, Worcestershire
  • Up to £18000 per annum
  • Permanent
Posted 19 days ago

This is an exciting entrylevel opportunity for an IT enthusiast to join an innovative and dynamic Car Software Company, where the successful candidate will become an integral part of the companys future success and expansion plans. Based from their highspec headquarters in Worcestershire. Your Duties Will Include: Taking incoming calls from B2B and B2C customers/clients. Handling a range of queries, from individual domestic customers to large scale organisations. Providing the utmost in customer service, maintaining a positive and accommodating approach. Upholding the companys ethos and service at all times. Working on initiative progressing and handling further complex queries. You Will: Have a passion for performance cars and motorsport Display a strong desire to pursue a career within IT. Possess an academic qualification in IT or related subject (desirable but not essential). Have previous experience within an IT support role (desirable but not essential). Be a confident communicator with the ability to provide exemplary customer service. Be patient and persistent, able to pacify a situation and find the most relevant resolution. Able to prioritise and balance workload effectively and efficiently. * Be highly committed to self development and continuous improvement. To apply please send your current CV quoting IT Technical & Service Provider, J85326, or for more details call Ben Flatt at Perfect Placement. Perfect Placement UK Ltd See our website for details

Recruitment Consultant IT

  • Birmingham, West Midlands
  • £22000 - £28000 per annum + Uncapped commission
  • Permanent
Posted 6 days ago

Were looking for a driven, ambitious and enthusiastic individual to join our team in Birmingham as a Recruitment Consultant working on the IT desk. With over 30 years experience, we will offer the successful candidate the opportunity to start up from a warm desk with the ability to hit the ground running. WHO WE ARE Founded in 1986, SThree is a global recruitment organisation, employing over 2,800 people in 16 countries and providing specialist contract and permanent recruitment services, across ten brands. Our purpose is to bring skilled people together to build the future. At SThree, we change lives by finding our candidates the right roles and opportunities, and by identifying the right talent for our clients in the STEM (Science, Technology, Engineering and Mathematics) industries. WHAT WE DO Our clients are some of the biggest and most exciting organisations in the world, working in life changing industries. At the heart of what they do are the skills, talent and ambition of the people they employ. And thats where we come in. We find the people to drive these sectors forward. We take the time to get to know them, understand their aspirations and what truly motivates them. That puts us in the best position to align personal ambitions with company goals, to match talent and culture. WHAT WE OFFER YOU As a successful, international, multibrand organisation we can offer you: An exciting career. With structured career paths, great learning and development and personalised support from experienced people, we will help you achieve your potential and progress your career. A great work environment. We offer a friendly and inclusive working environment with the flexibility, tools and systems you need to succeed in your role. We celebrate success and have fun along the way. An opportunity to help others. We offer a number of opportunities to get involved with our CSR activities, including two paid volunteering days per year to share our skills and experience in the community. We offer a very attractive package, including a competitive salary, individual commission scheme, lunch clubs and holiday incentives, share schemes, and a number of other benefits (private healthcare, dental plan, pension, discounted gym membership) To find out more about what its like working at SThree, visit ######.### SThree are committed to ensuring equal opportunities, fairness of treatment, dignity, worklife balance and the elimination of all forms of discrimination in the workplace for all staff and job applicants.

Head of IT Architecture and Solutions

  • Halesowen, West Midlands, England
  • £60k - 65k per year
  • Permanent
Expires in 8 hours

Head of IT Architecture and Solutions Location: Halesowen, West Midlands Salary: £60,000 - £65,000 Purpose of the Head of IT Architecture and Solutions: Over the last year, the IT organisation within ERIKS UK & Ireland has delivered a very significant ERP programme, has established a Shared Services organisation alongside colleagues worldwide, and has started the process of outsourcing commodity services and management of our infrastructure to Cognizant. It is now time to turn our attention to the future. The creation of a new Digital organisation within ERIKS Group has been announced, reflecting the importance of embracing new digital technologies that help us and our customers to improve our processes and increase profitability. This is an exciting challenge that can make a huge contribution to our future business success, and one that requires us to transform the way that we deliver IT - and one element of this transformation is restructuring the organisation. As part of this restructuring, a Regional Head of IT Architecture and Solutions is now being recruited to design and build new capabilities that enable more efficient and automated business processes and business opportunities. As this is an entirely new position, there will be scope to shape and flex the role over time. Responsibilities of the Head of IT Architecture and Solutions: The principle accountabilities of the Head of IT Architecture and Solutions are: Create and Lead the UK&I IT Architecture and Solutions organisation, whilst ensuring a tight relationship to the global IT organisation. Scan the Market Horizon for innovative technologies, new applications and "the art of the possible" - and match to the underlying business strategy, risks and opportunities. Set the Technology Strategy for applications and integration - and influence ERIKS Group IT on Infrastructure Strategy where necessary to enable applications and integration. Document the current and future state Target Operating Models with associated architecture for each strategic requirement. Maintain the roadmap of current applications including releases of new capability, patches and product retirement, thus maintaining the master Approved Products List. Understand the strategic direction of the global IT organisation as it applies to global applications and data, and influence this to achieve convergence between global strategy and regional requirements. Ensure the global plan delivers requirements with minimum disruption/impact to the UK&I business. Design, build and implement solutions by configuring combinations of off-the-shelf and in-house applications as required using both traditional and DevOps approaches. Test that solutions meet requirements through appropriate and representative test environments. Provide technologies and data standards that enable seamless integration. Maintain Master Data and BI repositories, and provides standardised business reporting solutions, plus ad-hoc and report development capability. Provide 3rd Line Resolver Group resources for regional applications. Design and operate a robust technical change management process. Define and implement the standards and repositories for Enterprise and Solution Architecture. Form, manage and continuously develop a high-performing and collaborative team, setting objectives, managing performance, developing potential and modelling behaviours. Create and maintain processes, policies and procedures to ensure efficient and repeatable high-quality solutions provision, and ensure alignment of these with the global organisation. Requirements of the Head of IT Architecture and Solutions: Bachelor's Degree in Computer Science or Business. Experience of having led an IT Architecture and Solutions organisation, or the majority of the sub-functions within an IT Architecture and Solutions organisation. Qualified in TOGAF or equivalent - experience of gradually implementing and maturing architectural and build best practices within an organisation. * Experience of working in Distribution, Engineering and Manufacturing or MRO business desirable. If you feel you meet the above criteria of this Head of IT Architecture and Solutions role then please apply now!

IT Projects Engineer Apprentice

  • £3.70 per hour
  • Permanent
Posted 23 days ago

TP IT & Web Services Limited is still a very small company in the web industry, operating in Stourbridge town Centre. As we’re such a small firm, you may have to perform duties across all functional areas of the business including meeting clients. Your duties will include: Making sales calls Performing sales follow-ups Meeting with clients Receiving and handling enquiry phones Admin/General tasks: General filing sorting notes and correspondence to and from clients into respective client/ project files General correspondence Projects/Project support: Web Design Social media management Communications with Sub-contractors, Photographers, Graphic designers etc. Desired skills An effective problem solver with an aptitude for understanding processes and investigating issues Working knowledge of Windows and associated products An interest/understanding in web development and coding Customer focused with good communication skills Personal qualities Desire to learn new technologies and skills An interest in business and how IT functions facilitate continuous improvement Excellent attention to detail with analytical and judgement abilities Self-motivated and able to prioritise workload and meet deadlines Ability to work independently and as part of a team Confident, reliable and flexible Desired qualifications You ideally need 5 x GCSE's A*-C, or 9-4, or equivalent to include maths and English. One grade D/3 in either maths or English may be accepted. Please ensure that you are able to get to the place of work and to the Academy in Worcester WR1 for training reliably?

Head of IT Services

  • Halesowen, West Midlands, England
  • £55k - 60k per year
  • Permanent
Expires in 8 hours

Head of IT Services Location: Halesowen, West Midlands Salary: £55,000 - £60,000 Purpose of the Head of IT Services: Over the last year, the IT organisation within ERIKS UK & Ireland has delivered a very significant ERP programme, has established a Shared Services organisation alongside colleagues worldwide, and has started the process of outsourcing commodity services and management of our infrastructure to Cognizant. It is now time to turn our attention to the future. The creation of a new Digital organisation within ERIKS Group has been announced, reflecting the importance of embracing new digital technologies that help us and our customers to improve our processes and increase profitability. This is an exciting challenge that can make a huge contribution to our future business success, and one that requires us to transform the way that we deliver IT - and one element of this transformation is restructuring the organisation. As part of this restructuring, a Regional Head of IT Services is now being recruited to coordinate, direct and design all regional IT Service activities. As this is an entirely new position, there will be scope to shape and flex the role over time. Initial scope includes End User Computing, Printing, AV, IaaS, SaaS, E-mail, Mobile and IP Telephony, Voice and Collaboration Services Responsibilities of the Head of IT Services: The principle accountabilities of the Head of IT Services are: Create and Lead the UK&I IT Services organisation, whilst ensuring a tight relationship to the global services organisation. Own the design, deployment and operation of IT Services, through a combination of global and regional service offerings, forming a catalogue aligned to business needs. Establish SLA's, OLA's and KPI's to manage the performance of internal resources, shared services and 3rd party service providers, and drive continuous measurable Service Improvement Plans. Monitor the performance of hardware and software through instrumentation to maximise availability. Identify operational risks to service and ensure mitigation actions are put in place Operate a comprehensive service demand management process to identify capacity requirements within the global infrastructure. Influence global infrastructure investment and ensure the global infrastructure plan delivers requirements with minimum disruption/impact to the UK&I business. Undertake service continuity planning and drive the creation of aligned business continuity plans to mitigate the impact of potential service failure. Influence IT project architecture and design solutions to improve design for supportability. Influence IT project scope to include service introduction and service decommissioning, and estimate operational cost increase/reduction associated with the project. Oversee the transition into service of all IT projects to ensure all new infrastructure and applications are operationally ready and robust, and supporting services are in place. Operate a robust change management process to minimise the risk and impact of production changes causing outages. Establish and maintain asset and configuration management databases. Complete the migration of the helpdesk systems to ServiceNow, and establish in-region 2nd line resolver groups that operate in concert with the global resolver groups. Put in place mechanisms for event, incident and problem management (including root cause analysis), and personally act as Major Incident/Problem Manager when required for major events, incidents and problems to contain the impact and prevent recurrence. Run daily/out-of-hours calls where required to drive timely resolution. Review and renew Licence/Maintenance agreements to maximise value at lowest cost. Estimate annual services operating costs for budgeting and forecasting purposes, and drive value improvement/cost reduction activities. Form, manage and continuously develop a high-performing and collaborative team, setting objectives, managing performance, developing potential and modelling behaviours. Create and maintain processes, policies and procedures to ensure efficient and repeatable high-quality service provision, and ensure alignment of these with the global organisation. Requirements of the Head of IT Services: Bachelor's Degree in Computer Science or Business. Experience of having led an IT Service organisation, or the majority of the sub-functions within an IT Service organisation. Qualified in ITIL or equivalent - experience of implementing ITIL within an organisation. ServiceNow experience desirable. Experience of working in Distribution, Engineering and Manufacturing or MRO business desirable. If you feel you meet the above criteria of this Head of IT Services role then please apply now!

IT Service Delivery Manager

  • Birmingham, West Midlands
  • £60000 - £70000 per annum + benefits package
  • Permanent
Posted 21 days ago

This is a fantastic opportunity for an experienced Service Delivery Manager to work with an global human services provider who are commited to building strong socities in which citizens can thrive. Overview The RRP IT Service Manager is accountable for IT services delivered to RRP on behalf of the Group CIO. The RRP IT Service Manager provides leadership and integration to the IT delivery teams, suppliers and key stakeholders to ensure services and projects are delivered to the agreed budget, time and service quality. The RRP IT Service Manager represents the Group CIO in the appropriate governance meetings to understand business strategy, to align IT services to business strategy and to represent IT to the business; and is a key member of the Group IT Leadership team working closely with colleagues from each IT function to deliver the aims of IT and the business. Acountabilities Relationship Management IT Planning & Strategy IT Service Management IT Projects and change Information Security, Compliance and Risk Management Experience Experienced IT leader covering the full set of disciplines from strategy, service management, projects, compliance and commercial. Experience of working in a matrixed IT organisation where collaboration/cooperation are primary influences rather than direct line management. Experience of working in a customer/supplier environment such as government outsourcing. Experience of managing a complex portfolio of IT initiatives in a fast paced and dynamic environment. Creating and leading teams for short periods of times outside of holding line management responsibility. Strong commercial acumen and experience of working with 3rd party suppliers Engaging with senior stakeholders in both IT and the business to understand requirements/problems and communicating back in a simple manner. Knowledge Working within a government outsourcing environment Government working practises, terminology, and processes. ITIL v3 framework ISO27001 or alternative information security SOX compliance APM or Prince 2 Methodologies Commercial negotiation and IT procurement lifecycle Budget setting and financial management Essential Competencies: Highly motivated and results oriented individual, able to work in a fastpaced team environment Strong leadership skills and cando attitude, able to get the best out of their team and colleagues in a highly matrixed environment. Proven track record of leading complex service and project portfolios. Excellent relationship management skills, able to communicate with stakeholders at all levels. Ability to troubleshoot when under pressure. Strong commercial acumen and ability to analyse, forecast and prioritise based on business benefit. Must demonstrate rigorous application of agreed process and best practice. Excellent organisational skills with the ability to multitask and deliver against a number of priorities Excellent written and oral skills Strong critical thinking and problemsolving ability with a patient and methodical approach to problems Ability to influence senior staff and customers to understand the decisions made. If you can relate to the above skills and experience and are interested in working with a truly world class organisation, please get in touch with your CV! Randstad Business Support is acting as an Employment Agency in relation to this vacancy.

IT Technical & Service Provider

  • Redditch, Worcestershire
  • Up to £18000 per annum
  • Permanent
Posted 16 days ago

This is an exciting entrylevel opportunity for an IT enthusiast to join an innovative and dynamic Car Software Company, where the successful candidate will become an integral part of the companys future success and expansion plans. Based from their highspec headquarters in Worcestershire. Your Duties Will Include: Taking incoming calls from B2B and B2C customers/clients. Handling a range of queries, from individual domestic customers to large scale organisations. Providing the utmost in customer service, maintaining a positive and accommodating approach. Upholding the companys ethos and service at all times. Working on initiative progressing and handling further complex queries. You Will: Have a passion for performance cars and motorsport Display a strong desire to pursue a career within IT. Possess an academic qualification in IT or related subject (desirable but not essential). Have previous experience within an IT support role (desirable but not essential). Be a confident communicator with the ability to provide exemplary customer service. Be patient and persistent, able to pacify a situation and find the most relevant resolution. Able to prioritise and balance workload effectively and efficiently. * Be highly committed to self development and continuous improvement. To apply please send your current CV quoting IT Technical & Service Provider, J85326, or for more details call Ben Flatt at Perfect Placement. Perfect Placement UK Ltd See our website for details

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