- Leeds, West Yorkshire
- £18000.00 - £21000 per annum
Damage Claims Department Claims Handler £18,000 basic + Pension & benefits taking it to £21,000 9% pension/child care and shopping vouchers 50% off home and car insurance MF between 8am 6pm (shift pattern) 30 minute lunch 1 in 5 Saturdays 9am5pm (extra day off in the week, not Monday) Inbound Call Centre (taking 15 30 call per day) Another department takes the initial claim call and takes down all the information, arranges the repairs and then this department then takes over the entire claim through to the settlement. Taking calls regarding any queries (very varied) Car hasnt been picked up from the recovery truck Garage hasnt called me with an update Discussing total loss, liability or fatality The queries could lead to Finding CCTV to prove claim Talking to witnesses Ringing other insurance companies Talking to the police Talk to solicitors Skills required Asking the right questions Caring about the customer Genuinely wanting to help Being able to follow through Setting expectations Breakdown the process for customers * Good attention to detail The Claims handler will then eventually settle the claim and process the payment for the customer. Its not a case handling role so you may not speak to the same customers, it will be very varied helping a number of people. When a customer calls, you will also check their fill to see if anything is missing (e.g. if they needed to send in anything). Its a department of 10 teams of 9 people. Training is MF 9am 5pm for 8 10 weeks. This will include 2 weeks of classroom training, then moving onto the floor to do call listening, dummy calls and learning the systems. You will be in a training academy but also have an experienced Call Handler helping you, as well as Team Leaders and Floor Walkers. If this sounds like the role for you, apply now for an immediate interview! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.